epicwaterfilters.comReviews of epicwaterfilters.com

Response from epicwaterfilters.comSep 23, 2026

I'm so sorry you had this experience with our filters. Having issues with your filters and then receiving replacements that also didn't work properly must have been incredibly frustrating. I know with our older media we occasionally had issues with the media cracking during shipment, which would lead to filters clearly not working properly. Now we have improved filtration media, and all our pitcher filters are completely made or assembled here in our U.S. NSF-certified manufacturing facility. This should have never happened. Thank you for sharing your experience.

Response from epicwaterfilters.comSep 23, 2026

I'm so sorry you went through this experience with our customer service Jay. This is absolutely not how this situation should have been handled in the slightest. Did you ever get your missing order that was 6 weeks late? I apologize for the terribly late reply. We're just now getting involved with this review site.

Response from epicwaterfilters.comSep 22, 2026

I'm sorry you had a bad experience with our customer support team.

Response from epicwaterfilters.comSep 22, 2026

Wow, I am so sorry this was your experience with our customer service during this time. That sounds very frustrating! We have since cracked down on supply issues and haven't had our bottle and pitcher filters run out of stock. This definitely should have been communicated and handled better at the time. Thank you for sharing this. I apologize for the late response as we are just getting involved with this specific review platform.

Response from epicwaterfilters.comSep 22, 2026

Cris, I am so sorry you had this experience with our company and our filter subscription program! I also apologize for the late response to your very valuable feedback. We are just getting involved with Trustpilot. Did you ever get the filters you were owed from your subscription? From what I can gather, it seems we were having supply chain issues at this time, but customers should definitely not have been left without clear communication while still being charged for subscriptions. Thankfully, we have become much more diligent about keeping replacement filters in stock since then. I'm so sorry we let you down here, especially after you had been enjoying our filters and the water quality they provide.

Response from epicwaterfilters.comSep 22, 2026

I know in the past we've had periods where replacement filters have been out of stock. Thankfully, we have this much more regulated now, and being sold out of products is very rare. We're especially diligent about keeping our pitcher and bottle filters in stock because we know our customers rely on them regularly. I'm so sorry you had difficulty accessing a replacement filter at this time and that we weren't more diligent about making sure our customers had access to the products they rely on.

Response from epicwaterfilters.comSep 22, 2026

I greatly apologize on behalf of our customer support team for the trouble you had getting your replacement filter. Sadly, I wasn't with the company at the time, so I can't speak to why getting your filter became so difficult or why a refund wasn't issued. I can say that since I've been here, we do our best to make sure customers receive the filters they've paid for, regardless of what caused the delivery issue. I also apologize for the very late response to your feedback. We are just now getting involved with Trustpilot and responding to reviews here.

Response from epicwaterfilters.comSep 22, 2026

I'm so sorry to hear that this was your experience with our customer service Mah. I hope we were able to resolve this around the time you gave us this feedback. We are just now getting involved on this specific review platform. Again, I'm sorry about all the trouble you went through trying to get a replacement filter and get in contact with us.