Normally I would’ve given 5 stars but the water with the new filters doesn’t taste as good as it used to. It tastes more like regular tap water, I want to trust that it’s still filtering as much pfas and micro plastics as it used to but I can’t help but be a little worried.
Response from epicwaterfilters.comOct 5, 2026
I'm so sorry you are having this experience with our new filters. I can assure you that our contaminant reduction testing is done to NSF standards, including testing for PFAS and microplastics, and we are actively working towards getting more NSF certifications for our improved filters. Can you please reach out to [email protected] and include "agent" in your email for troubleshooting? The water should not taste any worse with our XP filters. I apologize if I am wrong, but I am assuming you are referring to the switch to our new pitcher filters.
PB
Peter B.
Update
They sorta helped resolve the issue.
Response from epicwaterfilters.comOct 5, 2026
Hi Peter, can you expand on getting sent the wrong filters? I can try to help here with any questions, though you would have to email [email protected] for shipping filters to you. If you'd like to try reaching out to customer service again, please include the word "agent", your order number, and a short description of the issue. I'm sorry that our customer service did not do all they absolutely should have when you first contacted us. I also apologize for the late reply to your feedback. We are just now getting involved with Trustpilot.
KK
Kristin K.
Longtime Epic customer
I've been an Epic customer for close to a decade and although they never fully or directly answer questions via email and nobody's ever answered the phone, their customer service when it comes to faulty or underperforming filters is impeccable. We have multiple personal bottles and the Pure pitcher. Anytime we've had a filter issue, whether difficult from which to drink or just stops filtering after only a few weeks, a new filter is immediately sent out.
Prior to the Everytap and Everywhere, which are the only individual bottle filter options now, we only had one issue over the years.
Pure Pitcher filters are constantly a problem with maybe every 3rd working as intended. We only use it to make coffee, filling it once every day, so it should last 4-5 months, according to their website. I'm in a small NH town with very clean water, right from a river, filtered through the town system. It always varies but a few have lasted the 4-5 months as indicated, while most don't last half that time, which tells me it's not my water.
Had I left this review a few years ago, 5 stars, hands down. They seem to be slipping though and I hope it's just a fluke. We love Epic and don't want to go back to bottled water.
Response from epicwaterfilters.comOct 5, 2026
Hi Kristin, thank you for being a longtime customer of ours. I'm glad that when our products weren't lasting as long as they typically do, our customer service resolved this swiftly. I'm sorry that when you came to us with questions specifically, though, they never seemed to be fully answered. I know this is a very late reply, as we are just now getting involved with Trustpilot, but if you have any questions, feel free to ask here or through Facebook or Instagram. As we've grown, so has our customer service, and you can absolutely still go to them with questions as well. Thanks for all the support over the years and for this feedback.
MF
Marina F.
Good experience with customer service
I must say I had a good experience with customer service despite the delayed order. I reached out to Epic Water after 4 weeks of not receiving my order, they were very responsive and I'm happy with the solution they gave me. Judging by my own experience and other people's reviews, orders do take a long time to arrive to UK (4-6 weeks, posted from US I believe), however the products are good quality.
Response from epicwaterfilters.comSep 24, 2026
Thank you so much for sharing your experience! I'm glad our customer service team was responsive and able to find a solution for you despite the delay with your order. We really appreciate your patience with the shipping time to the UK and your kind words about our products!
KK
kkib
Good water filters
I am very pleased with the water filter but not so much with their filter replacement program. I just got a refund for an unfulfilled filter order that I had placed almost three months ago.
Response from epicwaterfilters.comSep 23, 2026
Hi, I'm so sorry this happened. Our replacement program exists to make sure customers receive their replacement filters on time, and having an order go unfulfilled for nearly three months falls far short of that. I hope that as we've grown and made improvements, you haven't experienced anything like this from us again. We're so glad to hear you've been enjoying your filtered water!
