eosfitness.comReviews of eosfitness.com

Just read where a black employee quit because of racist remarks spoken to her. I applaud her and rest assured I will never step foot in an eos gym. I will not tolerate anyone being treated that way. The racist should be fired.

They have very bad customer service. They have charge me 2 anual fees. And I went to Register with my health insurance. I was not supposed to get charge nothing. They keep charging me every month. I don’t know what to do to stop them from Charging me more money I went in person 2 times. Also I called 3 times and they keep charging me…. The a monthly fee of 11 dls. And they have charge me 2 anual fees of 75 dls which they were not supposed to charge me nothing cause I got my membership with my health insurance. I’m very disappointed and they just keep taking my money. And they have very bad customer service.

If I could give them a zero, I would.I went into the coral springs location to sign up for my free silver sneakers account. The sales rep told me that if I were willing to pay an additional 10 dollars per month, I could bring a guest with me when I came. I verbally verified with the rep that the ten dollar charge was the total charges to bring a guest. I was assured that was accurate and handed a small ipad to sign. for the additional 10 dollars a month. At no time was I given an opportunity to enlarge the screen( I am visually impaired) to read any” fine print”, being only given the “box” to sign and told they would send me a receipt for the additional 10 dollars a month. The charge was coming through on my bank every month so I was not terribly concerned when no receipt arrived. Now they have added 74.89 annual fee( something that was not disclosed and probably omitted on purpose as no one in their right mind. who came in to get a free silver sneakers account is going to consent to pay about 200 a year to bring a guest when the guest could get their own membership much cheaper. I called the manager and was told it is corporate policy to charge the annual fee and there will be no refunds as I did not cancel my contract within the required 5 days( contract I did not receive) despite the fact that I only went to the gym only once. I feel very strongly that they are training sales people to deliberately mislead elderly people when they come in for free silver sneakers accounts just to get more money for corporate. Senior citizens and anyone who does not want to lose money and be lied to, run away from this company. There are many other gyms who are honest!

I asked for the 7-day pass online and had in my phone. when I went to try it today, the staff, Sophia, tried to sell me a package. I said that I want to try the free pass and see if I like it. she then tried to pressure me that I won't get the same pricing in 7days and sign up fee will go up. I said, it is fine. I decide after testing to see if it worth the price. I could see the gym was packed and could hardly see empty machine or even a finding parking outside. she then started to deny me the free pass by saying that our manager is not here and only he can confirm the pass. so I left and gone for good. I don't trust them. if the first treatment to get me as customer is so unprofessional, God knows how they would act once they have my debit card. I guess they ask for debit so we don't have any legal power to stop payment and break out with them. hope there is a class action against them like they did with LA Fitness.

EOS sold me a membership under Deceptive Trade Practices which is against the law per the Federal Trade Commission. This is for the location at K Ave and Spring Creek in Plano Texas. Prior to purchasing my membership I asked 3x if they would open early (5am) and was told that there would be. They are not! I can only work out early mornings due to my week schedule. I can’t pay for something I can’t use and no, I don’t want to “upgrade” to go to another gym. Why would I want to go elsewhere when this locale is literally 1 mile from me. So pissed.

I signed for 8 weeks of personal training- that part went great. At the end of that time , I declined to have any more sessions , my trainer helped me to decline the on going sessions-they should have stopped 05/31/2026. Every employee I have had communication via email with has left the company - their emails disappear. They are still pulling 88 every other week frm my account with out my permission, The new GM is quick to blame me - hesitant to help- he is trying so hard to defend the payments. It is a ripoff to say the least

I am genuinely shocked by the level of customer service I experienced at EōS Fitness Beverly Center. I am a paying member and brought two friends with me who were interested in trying the gym. I specifically asked about complimentary passes and was told that they were no longer available. Because I relied on what I was told by EōS staff, I paid $50 for each friend — $100 total — for them to work out with me. Afterward, both of my friends went home, went online, signed up through the website and were able to obtain seven-day complimentary passes. So I would like EōS to explain why I was told these passes were no longer available and charged $100. I returned to the gym specifically to speak with management and resolve what should have been a very simple customer-service issue. Instead, I was left waiting for approximately ONE HOUR. When I finally spoke with the person who had originally given me the information, his response was essentially to shrug his shoulders and tell me there was nothing he could do. That was it. No meaningful apology. No attempt to investigate. No refund. No credit. No effort whatsoever to make the situation right. What I find particularly insulting is that I am an existing paying member who brought two prospective members into this gym. I was trying to introduce friends to EōS, and this is how I was treated. This isn’t really about $100 anymore. It’s about the complete lack of respect shown to a member when something goes wrong. If your staff gives a member information, the member acts on that information and pays $100, and minutes later the same guests are able to obtain complimentary passes online, the appropriate response is not to leave that member waiting for an hour and then shrug your shoulders. That’s not customer service. That’s contempt for your customer. EōS Beverly Center needs to take responsibility for what happened and refund my $100. Until someone from management actually addresses this, I would strongly caution anyone considering this location to pay very close attention to what they’re being told at the front desk and to check the EōS website for yourself before paying for any guest access. For a gym that wants people’s long-term membership business, this was an extraordinarily short-sighted way to treat a loyal paying member. One of the worst customer-service experiences I’ve had at a gym.

Horrible experience with EOS Fitness. On my first visit, I explained that I was waiting for a job offer. I told the registration representative that if I received the offer, I would be moving to another state, but I didn’t know when I would receive it. He pressured me by saying I might lose the current $10/month offer, eventually convinced me to enroll, and assured me that I could cancel later once I received the job offer. Two days later, I received the job offer. I went to the gym in person, explained that I had never used the gym, and asked them to cancel my membership and refund the $10. I was told that $10 is not refundable and it would take ONE MONTH to receive confirmation of the cancellation. Now I’m receiving emails and messages saying they want to charge me a $60 annual fee plus $15 in service charges because they couldn’t withdraw the money from my account. I never even used the gym for one day, yet I’m being charged because of their cancellation process. Be very careful with EOS Fitness and make sure you understand their cancellation and annual-fee policies before signing up.