EnsvenReviews of ensven.com

My Ensven module started making increasingly loud noises, so much so that it was unbearable. After contacting them several times, I was kept on the hook for help. It's been months now, and nothing has been done, despite numerous promises. Now I'm done with Esven and their nonexistent customer service.

I really wanted this to be a success, but unfortunately it was not. I do not recommend this product, and I do not recommend this company. I placed my order in June, and the delivery did not arrive until October, which is an unreasonably long delay. When the product finally arrived, two passive pads were missing—items I had paid an extra $100 for. After several emails, the company said they would send the missing pieces, but they never did. I have now been waiting since October for these two items, with no resolution. In addition to the poor customer service, the device itself did not meet expectations. It is quite noisy, and the movement is not smooth. I had hoped this would help improve my autistic son’s sleep, but unfortunately, it did not work for us. Overall, this experience has been very disappointing.

I purchased the Ensven modular bed rocker and received a faulty unit that never worked properly. I spent an enormous amount of time patiently troubleshooting, exchanging countless emails (including creating and sending photos and videos showing the problems), and following every suggestion the company provided, but the product simply did not function properly. After weeks of polite, detailed communication from me in which the company acknowledged that the product did not work properly, I finally requested a return and refund, as the unit was clearly defective and covered by Ensven’s own money-back guarantee. It was at that point that the company stopped responding entirely with no explanation. I continued following up for months with no reply. Eventually, and only after I contacted them by telephone, they sent a return label and issued a partial refund of $200, assuring me that the balance would be refunded once the returned item was received. I have proof that the return package was delivered to Ensven on March 22, yet since that date the company has once again completely ghosted me. They have ignored every message, failed to honor their written commitment, and kept the remaining portion of my refund. What makes this particularly troubling is that I have been exceptionally patient and fair throughout. I assumed that a company developing a wellness-focused product would share those same values of integrity and responsibility. I even expressed understanding that if they were experiencing financial strain (which can sometimes be the case with smaller startup companies and I can't think why else they would be dragging their feet so much on issuing the refund) that I would accept repayment over time. Despite that goodwill, they have chosen to remain silent and withhold the money owed. At this stage, I have lost not only several hundred dollars, but also a great deal of time and trust: hours spent troubleshooting, emailing, printing labels, packaging the heavy unit, and hauling it to the post office (with a trolley, on foot as I live in NYC). Their behavior has been egregiously unprofessional and unethical. I have delayed escalation out of respect and in the hope that they would do the right thing. But the continued lack of response leaves me no choice but to warn others: Ensven is not a trustworthy company. If you’re considering purchasing this product, know that while you may be fortunate enough to receive a working unit, if you encounter any issues, you may find yourself, like me, ignored, out hundreds of dollars, and with no resolution. I sincerely hope Ensven will see this and finally honor their commitment by issuing the remainder of my refund as they promised to do. I have done everything at my end that has been asked of me and I'm so disappointed that they have simply disappeared. (Copies of all correspondence testifying to everything I've written above can be provided on request to anyone interested or concerned about doing business with Ensven.)

Getting Ensven's bed rocker was so worth it for me. I've got to get up early for work and can't compensate by sleeping in late if I can't get to sleep the night before. I've tried leaving Ensven on just for the first hour of the night, and also for the whole night. Either method improves my sleep, but whole night rocking is best for me. I've had it for a month now and haven't slept this well in a long time, ready to go in the morning.

I'm sleeping better than ever thanks to my Ensven. The units are heavy and feel very solid. The non-slip feet and platforms do their job well. The noise level is low, it doesn't disturb me. I had to wait about a month before receiving my unit, the company had been in touch once informing me of a possible delay and I told them that there's no rush. I guess they took me by my word. So if you need your unit sooner, maybe just tell them.

Bed rocking puts me to and keeps me asleep very effectively. Delivery was reasonably quick and customer service is very helpful. The black colour of the pads looks very nice on my floor. Five stars. Why only a four star rating? It's not the company's fault but I really hate the trade war. I even sold my house in Florida because of it. No more snow birding. The tariffs Canada has imposed on US goods in response to the trade war added fifty dollars to the cost of the bed rocker I bought from Ensven. The company had told me in advance, they were helpful. I feel bad about it, but they are an American company so as a Canadian I want to send a message to the United States to end the trade war. I happily recommend the product, I'd rate the product itself at five stars.

It works for me. Thanks to Ensven's bed rocker I'm finally sleeping properly. My headache meds have stayed in the cabinet. My coffee consumption has gone down. Alertness and mood are much better. The customer service was very helpful guiding me through the set up with my bed and explaining to me how to tune the device. Thank you, Ensven!

So I'm an engineer and had a similar idea for a rocking bed, but never got actually around to building it. I had a chat with one of the Ensven engineers who explained to me how their rocker works. Then I got me one, set it up and tried it out. It's pretty much how I expected it to be. Is it helpful in terms of better sleep? Of course there is the placebo effect that makes you think something works when it's not. But I'd say it does help. Before I often used to wake up in the middle of the night, and then had trouble getting back to sleep. Hasn't happened since I've got my bed rocking. The usual caffeine cravings are less. I've got more energy. So yes, I'd say it works.