EnsvenReviews of ensven.com

I ordered and got immediately charged without being sent anything except an email that said I would be contacted once my order was shipped. After a month of nothing, I sent a message through the contact page on Ensven to ask when my order would be shipped, and haven't gotten a reply in three weeks. On my MasterCard page where the number and address should be with the transaction, it says they didn't provide any. They don't seem legit.

My Ensven module started making increasingly loud noises, so much so that it was unbearable. After contacting them several times, I was kept on the hook for help. It's been months now, and nothing has been done, despite numerous promises. Now I'm done with Esven and their nonexistent customer service.

I really wanted this to be a success, but unfortunately it was not. I do not recommend this product, and I do not recommend this company. I placed my order in June, and the delivery did not arrive until October, which is an unreasonably long delay. When the product finally arrived, two passive pads were missing—items I had paid an extra $100 for. After several emails, the company said they would send the missing pieces, but they never did. I have now been waiting since October for these two items, with no resolution. In addition to the poor customer service, the device itself did not meet expectations. It is quite noisy, and the movement is not smooth. I had hoped this would help improve my autistic son’s sleep, but unfortunately, it did not work for us. Overall, this experience has been very disappointing.

I purchased the Ensven modular bed rocker and received a faulty unit that never worked properly. I spent an enormous amount of time patiently troubleshooting, exchanging countless emails (including creating and sending photos and videos showing the problems), and following every suggestion the company provided, but the product simply did not function properly. After weeks of polite, detailed communication from me in which the company acknowledged that the product did not work properly, I finally requested a return and refund, as the unit was clearly defective and covered by Ensven’s own money-back guarantee. It was at that point that the company stopped responding entirely with no explanation. I continued following up for months with no reply. Eventually, and only after I contacted them by telephone, they sent a return label and issued a partial refund of $200, assuring me that the balance would be refunded once the returned item was received. I have proof that the return package was delivered to Ensven on March 22, yet since that date the company has once again completely ghosted me. They have ignored every message, failed to honor their written commitment, and kept the remaining portion of my refund. What makes this particularly troubling is that I have been exceptionally patient and fair throughout. I assumed that a company developing a wellness-focused product would share those same values of integrity and responsibility. I even expressed understanding that if they were experiencing financial strain (which can sometimes be the case with smaller startup companies and I can't think why else they would be dragging their feet so much on issuing the refund) that I would accept repayment over time. Despite that goodwill, they have chosen to remain silent and withhold the money owed. At this stage, I have lost not only several hundred dollars, but also a great deal of time and trust: hours spent troubleshooting, emailing, printing labels, packaging the heavy unit, and hauling it to the post office (with a trolley, on foot as I live in NYC). Their behavior has been egregiously unprofessional and unethical. I have delayed escalation out of respect and in the hope that they would do the right thing. But the continued lack of response leaves me no choice but to warn others: Ensven is not a trustworthy company. If you’re considering purchasing this product, know that while you may be fortunate enough to receive a working unit, if you encounter any issues, you may find yourself, like me, ignored, out hundreds of dollars, and with no resolution. I sincerely hope Ensven will see this and finally honor their commitment by issuing the remainder of my refund as they promised to do. I have done everything at my end that has been asked of me and I'm so disappointed that they have simply disappeared. (Copies of all correspondence testifying to everything I've written above can be provided on request to anyone interested or concerned about doing business with Ensven.)

Delivery process was extremely slow and strange. Instead of promised three weeks it took Ensven three months to deliver it. During these three months someone called Lisa Viani was dragging time by asking me to confirm delivery address again and again and sending me messages with ‘’ I've seen your package being packed, not sure why it’s not being sent out’’ etc. I was very close to cancel my order and honestly, I regret I didn’t. Here is why. First of all, the noise. The thing is loud, 60-75db on recommended settings, with spikes up to 100db. (60db is approximately the working sound of your hoover btw. For optimal sleep, the level inside your house at night should not exceed 30dB. ) So it’s bad. To make matters worse, it made even louder cranking noise just before stopping. That’s the time when one supposed to be lulled into sleep. Secondly: vibrations. In spite of using a long straight edge and tape measure to make the pads strictly parallel, the vibrations were felt. Definitely not sleep inducing, so say it mildly. Thirdly, one is supposed to connect through wifi to ensven’s web ‘’app’’ to control the active pad. When it’s done like that, you can’t use your phone for anything else. I love to listen audio books in bed, but with this set up it wasn’t possible. A minor thing in comparison to the two previous ones but still annoying and unnecessary clumsy imo. To sum up, I really wonder how on earth anybody would assume that gadget like this would improve sleep or help with insomnia. It general, it seems like good idea; to rock yourself into sleep, with some pretty solid science behind it, but in this case it stayed just that, the idea. Frankly that thing can’t be used for this purpose. And lastly, asking about the details regarding return, the communication with Lisa went cold. So much about the service side of things.

I contacted Ensven over a year ago, desperately looking for a device that will rock my child (who has a rare genetic condition which includes the need to compulsively rock to the point of self harm every night). I was in contact Lisa who guaranteed after going through extensive questioning with me about my childs needs, (for example how many times per minute she would rock, the weight of her bed...), that they would be able to modify one of THEIR Ensven units to finally help us. I paid for the unit, in fact I paid for 2 (a regular one to help my quadraplegic father, because they are advertised so well and he has such difficulties sleeping) I believed Lisa from Ensven and I prepared for this unit, finally thinking she and I will have the answer I had scoured the internet for so long for. I waited. I waited through 3 false alarms that I thought meant the unit was finally on its way over the course of an entire year. I waited for many no replies to my emails about the status of the modified unit. When it finally came after being made to feel like I had to harrass the company about the pain my child is in, over a year after ordering, the "modified unit" barely moved 20kgs (which is my child, and her bed put together) and did not do anything close to what Lisa promised. It even makes loud computer noises like in space invaders when you take down an enemy as it struggles to move backwards and forwards and the app does not alter or change any settings on it whatsoever. I have requested a refund and been completely ignored. This company put me and my child through torture for a year, believing they had a solution that could help us that I WAITED FOR and took my money and I could have been looking somewhere else and probably found it in that time instead of believing in the snake oil they call Ensven. I am disgusted and heartbroken they would do that to a sick and disabled baby and take advantage of a desperate mother and take her money when I just needed help.

Bought the bed rocker in January, very late arriving. The system didn't work on a carpet. The passive and active pads all moved during use. This means the system does not line up correctly. This makes it even more noisy and causes bed to fall off pads. I must mention the noise, it is not quiet. If you struggle with noise at night you will never ever be able to sleep with the noise. I returned item within their timelines. They only gave a partial refund and basically stalled the rest of refund until PayPal 30 day guarantee period ran out. Then they ghost you after 30 days. Total cost to me with postage, return postage and custom fees $800, amount refunded $400. They give start ups a bad name. Just avoid unless you want to loose $400 trying a system that is still a prototype and isn't ready for market yet.