Enhance.MDReviews of enhance.md

Response from Enhance.MDJan 21, 2025

Hi Stacey! Thanks for taking the time to write this review. We are happy that you are satisfied with our services thus far and look forward to your updated review after treatment. Be sure to access our nutritionist and fitness coach so your lifestyle is in alignment with your semaglutide treatment. This will maximize your results during your time with us.

Response from Enhance.MDJan 7, 2025

Hi Theresann. Thanks for your feedback. This is the first time Enhance.MD has experienced a recall from one of our partnered pharmacies. We are so sorry that this was one of your first experiences with us. We sent out communication with any potentially vials impacted by the recall, later we localized the recall to a specific batch. Our internal testing showed that the contamination was likely localized to the test batch that we sent to our labs. We then requested retesting of the batch for confirmation of any contaminates. Lab testing of this kind can take up to two weeks, so any delay in getting this information to you was based on us awaiting the lab test results. The lab results was sent to us on Jan 2025 and thankfully there was no contamination was found for any vials sent to our patients. We issued a recall out of an abundance of caution to safeguard the health of our patients. I have confirmed with our patient care team that you have received your replacement vial. We will support you every step of the way now that we are over this hurdle.

Response from Enhance.MDDec 2, 2024

Hi Haley! Thanks for your feedback. We tried locating your account with us so we can perform an investigation on what has taken place on your account. Unfortunately we are unable to find your account through the name listed on this review. When it comes to issues with your patient dashboard not properly showing your medication refills, please reach out patient care team at [email protected]. They will happily look into this and ensure it is rectified in time for you to receive your next treatment with us. Rest assured that if you were approved for a continuance, you will receive medication from us, there simply might be a system error that requires our team to step in and make a correction.

Response from Enhance.MDNov 26, 2024

Hi Samantha, Thanks so much for your feedback. This is quite upsetting to hear. Our pharmacies typically get back to us quickly, especially if there is an issue with an order such as the pharmacy sending the incorrect vial size. Please know that we have escalated this issue to our executive team so we can set proper expectations with our partnered pharmacy. This will not happen again. We are committed to making this right with you and will reach you as soon as we have confirmation of the replacement vial's tracking information.

Response from Enhance.MDNov 6, 2024

Amazing Monica! We have been working diligently to reduce the time it takes to get our medication to our patients. As the safest online provider, we believe labs are a critical step to accessing GLP-1 medication, and streamlining this process has been our top priority. Thanks for sharing your experience!

Response from Enhance.MDOct 16, 2024

Hi Robyn, we greatly appreciate your feedback. We take all patient complaints seriously and will happily work with you on a resolution. In terms of timelines, our average turn-around from subscription start is 10-15 business days. To create a lab order, for you to complete labs, and schedule your virtual visit typically takes 3-5 business days depending on how quickly you can complete your bloodwork. After your virtual visit, our quoted delivery time is 5-10 business days. In this case, it looks like our carrier FedEx, failed in their promise to provide 2-day overnight shipping. Each pharmacy we partner with has guidelines on safe usage for the semaglutide we provide, once we confirm your pharmacy we will provide your pharmacy's guidelines on temperature safety. In most cases, our pharmacies supply semaglutide that is stable and still has maximum potency when reaching temperatures up to 105 degrees during transit for 5 days. Please reach out to us at [email protected] so we can hold our carrier accountable for the timeline they promised us and look into a resolution about your medication arriving warm. Please ask to speak to management about this so we can perform a full investigation. We are committed to making this right with you.

Response from Enhance.MDOct 23, 2024

Thanks so much for the kind words and the 5-stars Pat! We care about all of our patients and live up to our promises. Making our process easy is one less thing to stress about on your journey, which is what we strive for. Please reach out to our patient care team, practitioners, or nutritionist for additional assistance along the way.

Response from Enhance.MDOct 23, 2024

Kelly! It's great to hear you feel our customer service is worth 5-stars, wow! Our team undergoes regular training to meet your needs and expectations and it's great to hear that you are seeing that. Reach us if you need us, we're here for you.