Green SolarReviews of encorsolar.com

They changed their name to hide the terrible management feedback. The Austin manager is terrible. No feedback, all ego. Buyer beware and don't say you weren't warned when the job never gets installed. Call the manager in Austin - Dave. He will tell you how cool he is and how great the company, then forget why you called. Joke.

System was installed in December 2019, about 3 months after it was supposed to be installed. After that the headaches just got worse. Install failed inspection, needed to have additional work done. After that, encore has still (as of June 202) not sent the correct paperwork to CPS for my solar rebate. On top of that: they either lied about what constitutes a local company, or were just fraudulent about how well they knew the program which is leading me to only receive half of the solar rebate. I can't recommend using a different company enough.

Was considering solar panels for some time but was always turned off by the expense. When Craig C., the Encor Solar sales representative, came to my house and explained the system, the benefits, the warranty and the total cost I was sold. From the information provided I was able to figure out my break even date (cost for solar verses cost for power), my break even date is 9 years then no more electricity bills. Craig set up everything delivery, installation, electrical hook-up, and follow up. All went off as planned and on time. Delivery, installation, electrical and office personnel were friendly, knowledgeable, helpful and Covid 19 aware. My system was installed 6 months ago and I haven't had an electric bill since. In months 1 thru 3 I banked $98 worth of power, I used $58 of that over the next two high use months and am now building excess power again. Office personnel set me up so I can monitor my system as a whole or each panel individually any time I want, this is a big plus. Bottom line when you figure cost over time, the warranty that comes on the system and the benefit to the planet the decision is easy. A recommendation I do have is if possible get your own financing the Credit Union that Oncor Solar has a contract with I do not like. I"ve worked with many Credit Unions over the years but none like this one.

Shady sales practices and horrible customer service- they take your money and don't care about you after that!! RUN!! We used Encor solar to install panels this year. We had only been in our new house 5 wks but the sale guy created a system without asking for historical bills or waiting like he should have. Since the panels were turned on, our kwh usage has doubled and even tripled for some months. At first they wanted to say that we don't have enough panels then they came back and said their estimates were higher than what we are using. I cannot get timely return emails or phone calls! They will not send someone out to check on the issue and they are saying I have to wait to get 12 months of bills so I can go through the whole process again to add more panels and pay for those! Which is the problem, Encor? I need more panels because your sales guy didn't build the system correctly and told us our bill would be "wiped out" or are the estimates correct?

need paper work for tax

I was Introduced to the renewable programs when Frankie came to my home to explain them to me. She was very polite and informative so we scheduled a meeting with Technician Erik Koob. He was great in helping us understand how solar worked and walked us through the whole process. We have had our system for about 8 months now and the wife and I are truly happy we made this great decision! Overall Encor Solar is a great company to work with! -Mark Zamora, Austin Texas

My experiance with customer service Miss Victoria Cox was excelent she was very helpful and i just want to say tank you towonderful service ibelive she deserve the 5 starts o more to wonderful person thank you very much. Luis Esparza

Encore has made going solar incredibly easy! From the first person who knocked on our door to the system up and running, it has been nothing but a pleasure. I'm sorry that I can't remember the first persons name, he was great, friendly, funny, knowledgeable, just a good person. Or representative, Eric Koob, has been fantastic, keeps on top of things, shares information, again, a great experience. I've been wanting to go solar for years, but working with Encore has made even better than I'd hoped!