Max EstradaReviews of enailcouture.com

We've ordered from Max (enailcouture) a couple of times. While the shipment does take around 2-3 weeks to get we still receive the items ordered just takes a while. The thing that we are not happy about is that when we receive a wrong item and want to return it, it takes forever to do so and we do not get a full refund because the taxes paid on it is still kept by the company. Last time I ordered the $10 bling tool and received the cheaper and less cute one. I asked to exchange and sent the item back but never got the $10 bling tool which is highly disappointing. One last thing that I absolutely hate is when I place an order and it clearly shows that it is in stock still but then I get an email stating that a refund will be issued because a certain item ordered is out of stock. Please, please, PLEASE update your website so we can avoid this. It is frustrating especially since you are not refunded the full amount because the tax portion of it is withheld. Edit: If an item ordered is out of stock maybe ask the customer if they'd like to be added onto a waitlist to get that item next time it is back in stock?

Max has no concern for customers at all. I believe that he takes the money and doesnt care about the customers expereince. I also believe if max didnt own this company then the site and products would be in better hands.

What a poor service of this company, already waiting 1,5 months for my items. I bought it because of the NCE promos on YouTube but will never ever buy from this brand again. Had a previous shipment from the US (living in Europe) from Aprés nails and it arrived within 1,5 week. Anno 2020 1,5 month waiting on an order is no longer accepted by customers not even with the vibrant and lovely smile of Max in all the YouTube. I’m such a disappointed customer which is a pity because I think the product is really good and affordable.

I received my order 4 weeks after I placed the order. On top of that I received a set of nails that was missing a number and did not receive a base coat that I ordered. I emailed them two weeks ago and still have not received a response. I spend $100 on supplies and I feel like what I got was not worth it. I gave them a two star rating since I did like the nail foils. I am searching for a new company to buy my nail supplies from.

This is my second order I've been happy with all my products so far. Both orders did take 3 weeks to receive, so be prepared to wait. One of my bottles did come in broken. It was the limited edition shine e top coat. The neck of the bottle was broke off in the lid and gel polish was all over the inside of the package. It's a beautiful bottle but it's very susceptible to being damaged. The only thing that I do not like is that if there is an issue with the package enailcouture has no responsibility for the products. If an item is damaged you have to make a claim with United States Postal Service. But I'm sure I will order again

Yes it took 3 weeks to get my product, but if you do a little reading it says plain as day the orders take up to 14 days to fulfill and a week to ship. I'm happy with my purchase and will buy again. the star I took off though is for not saying anywhere but the email you get after you order that all sales are final and no refunds. that should be stated on the site as well not an email after thought.

Yes, it took almost a month for me to get my 123 go kit and it was well worth the wait. I've never heard of Max or his products until I stumbled upon a YouTube video demo. The products are OUTSTANDING 🙂. I've been able to do my nails in the comfort of my home and they look professionally done. My gel nail set have been on for nearly 3 weeks with two nail replacements. Thank you Max 😚

This company is the worst, they are located in the USA. But takes 2 to 3 weeks to receive your order. The only emails they send are full of excuses and lies. Beware if you order from them don’t expect your order before 3 weeks.