Empava Appliances Reviews | Read Customer Reviews of empava.com

Empava AppliancesReviews of empava.com

3.7232 reviews
Home Improvements
Don Julian Road 15253, City of Industry, California

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Empava Appliances

About Empava Appliances

Looking for kitchen and bathroom improvement solutions? Empava Appliance has got you covered! Our online store offers a wide range of top-quality products to suit all your needs, including range hoods, ovens, induction cooktops, gas ranges, bathtubs, and more. We specialize in delivering high-end appliances that combine style, functionality, and affordability, so you can enjoy maximum satisfaction and convenience in your home. Our products are designed with your comfort and safety in mind, and we guarantee exceptional performance and durability. At Empava Appliance, we strive to exceed your expectations, and we offer a hassle-free shopping experience with fast shipping and easy returns. Whether you're renovating your kitchen or upgrading your bathroom, our expert team is always available to assist you in making the best choice. So why wait? Visit our website today and explore our wide selection of kitchen and bathroom appliances, and take the first step towards creating your dream home!

Empava Appliances (empava.com) has 232 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.

Also known as: empava.com
Website: empava.com
Category: Home Improvements
Location: City of Industry, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 66% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Empava Appliances reviews

232 approved reviews, newest moderated first

Nick S.
Apr 19, 2023
Great product and customer service …
Great product and even better customer service. Bought the wrong product and they made it very easy to exchange. Very good quality.
Response from Empava AppliancesApr 20, 2023
Hi Nick. Thank you for taking the time to leave us such a positive review! We truly appreciate your kind words about both our product and customer service. We're glad to hear that our team was able to assist you and make the exchange process easy for you. We always strive to provide great quality products and excellent customer service, and it's wonderful to see that we delivered on both for you. Thanks again for your feedback. Feel free to reach out if you need us.
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JOANN T.
Apr 18, 2023
Delivered with dents and hardly any…
Delivered with dents and hardly any power. Very disappointed
Response from Empava AppliancesApr 19, 2023
Hi Joann. I'm sorry to hear that you received your delivery with dents and it's not working properly. We are willing to take care of any damages and defects that may have occurred during your usage, and we want to make things right for you as soon as possible. Please check your mailbox and send us pictures or videos of the dented items, and we will do our best to provide you with a prompt resolution. Your satisfaction is very important to us, and we thank you for bringing this to our attention. Looking forward to speaking with you.
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Susan
Apr 16, 2023
Gorgeous stovetop
I was hesitant to purchase this stovetop - only because I’d never heard of the brand, and the price was way lower than the major brands I’d researched, but after using it for over a week I’m very happy I did. I had it installed by a pro, so I have no idea the ease of that part, but it’s truly, in my opinion, a beautiful appliance. (I got the stainless steel one) I love how the grates can easily be lifted back for cleaning the main surface. I love the different options of the burners - my water boiled in NO time on the faster burner. I read the directions so that I’d be familiar with all the amenities. I also ordered directly from their website because I liked the reviews regarding the company’s great customer service. So far, Im very pleased!
Response from Empava AppliancesApr 17, 2023
Hi Susan, it is not every day that we receive feedback as detailed and thoughtful as yours. It's great to know that the different burner options are working well for you and that it's easy to clean. Your comment has given us valuable insight into the services that we provide at Empava. We sincerely thank you for taking the time to share your thoughts with us. If you have any other questions or concerns, please don't hesitate to reach out to us. Thanks again!
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Angie P.
Apr 12, 2023
Great costumer service.
My glass gas stove top shattered while I was cooking. I was very disappointed because I really loved my glass stove. I informed Empava of my misfortune and they quickly reached out to me to replace my stove. I would say thats awesome costumer service.
Response from Empava AppliancesApr 12, 2023
Hi Angie. We are extremely sorry to hear about your experience with our stove. Your safety is our top priority and we take these types of incidents very seriously. We would like to investigate this further and get more information on what happened. Please check your mailbox so that we can assist you in resolving any issues and preventing this from happening in the future. We are committed to providing safe and reliable products to all of our customers and hope to make this right for you.
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Gordon
Apr 12, 2023
So-so product and so-so support
So-so product and so-so support. The wrong parts were packed in the original box, the wrong accessories were shipped with the original order, and the wrong replacement parts were shipped in follow-up. I'll be taking the brand name off of the part, so I don't inadvertently advertise for these guys ...
Response from Empava AppliancesApr 12, 2023
Dear Gordon, Thank you for taking the time to share your experience with us. We're sorry to hear that our product and support did not meet your expectations. We take these matters seriously and would like to make things right. Our support team has provided you with the correct replacement parts. Hoping it would help. We also convey wrong parts situation to the product team and prevent it from happening in the future. Once again, we apologize for any inconvenience caused and appreciate your feedback. We hope to have an opportunity to deliver a five-star experience next time. Sincerely, Empava Appliances
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Cameron D.
Apr 11, 2023
Great experience, great value
Ordering was easy and the unit was extremely well packed. It arrived in perfect condition. Overall, we are very happy with the cooktop and we feel like it represents terrific value.
Response from Empava AppliancesApr 12, 2023
Hi Cameron. Thank you very much for your positive review! We're delighted to know that you found the ordering process easy, and that the cooktop arrived in perfect condition. We take pride in providing a hassle-free and secure delivery of our products. At Empava, we constantly strive to provide high-quality products at affordable prices. If you have any questions or concerns, please feel free to contact us. We hope you enjoy your cooktop! -Empava Appliance.
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David E.
Apr 11, 2023
Quick turn-around time but delivery service not great
I ordered my beverage cooler from Empava and found the online experience to be easy. The appliance itself was delivered promptly and works great. No issues there. One thing I would caution others about is the free delivery service. The appliance was fairly heavy. One person showed up to deliver it with a hand cart that could not make it up a step. The appliance was tied to a wooden palate. The delivery person was going to leave it in my yard. It was not until I offered hi $20 cash that he agreed to help me move it inside my home and take the palate with him. I understand that we shouldn't expect white glove service with a free delivery, but this experience was concerning and would cause me to question doing business with Empava again.
Response from Empava AppliancesApr 12, 2023
Dear David. Thank you for taking the time to review your recent purchase with Empava. We're glad to hear that you had a positive experience with our online ordering process. We apologize for any inconvenience caused by the delivery service. We offer free delivery service to all of our customers, and while we try our best to provide helpful and reliable service, sometimes there can be unforeseen issues. We appreciate your feedback and will use it to improve our delivery service. We understand that our customer's satisfaction is crucial to us, and we will do our best to rectify the situation. Thank you for bringing this issue to our attention, and we hope to have the opportunity to deliver a five-star experience next time. -Empava support team
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Dennis D.
Apr 11, 2023
Good product
All went well easy to install. I wrote a review already
Response from Empava AppliancesApr 12, 2023
Hi Dennis. Great to hear that your experience with the installation process was easy and went well! Thank you for taking the time to write a review - we appreciate it! If there are any other services you need, please reach out to us.
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