Roy B.
Bought an Empava 30" gas range from…
Bought an Empava 30" gas range from Lowes in December 2022. It was delivered January 23, started having problems with the oven in February. After many calls to Empava an had a discussion about the problems they said they new what the problem was an would seed the parts to repair it an also send a technician to do the work. We'll, no parts was sent and no technician to evaluate the problem. After many calls again, they said they would send parts and a technician. Well again, parts were sent. I received a pool pump to fix the stove. Go figure. After many more calls and emails to Empava I received another box with right and wrong parts. Boiling at this point. Called emails, begging for a repair on the stove, I received one more box and technician I had to pay for, finally I thought that the stove would be repaired. Technician put in all the parts and got to the part on the stove burner controls and again!!! The wrong parts. Guess what. The oven, broiler, and convection fan does not work. Defective stove readers. This is what happened over a course of 4 months. R.Barton
Response from Empava AppliancesMay 30, 2023
Hi Roy, We apologize for the inconvenience that you have experienced with your Empava 30" gas range. We understand that the whole ordeal has been frustrating and disappointing, particularly regarding the delay in sending the right parts and technician to repair the stove. We would appreciate the opportunity to resolve this issue efficiently and effectively. We will investigate this issue and get back to you shortly. Best regards, Empava