Empava AppliancesReviews of empava.com

Response from Empava AppliancesJun 28, 2023

Hi Tom, Thank you for taking the time to share your feedback with us. We're glad to hear that you had no issues with the delivery and that the item was securely packed. We apologize for any inconvenience you experienced with the manual. We appreciate your feedback, and we will take it into account for future improvements to ensure that the instructions for using our oven are more comprehensive. Thank you for recommending our oven. Your satisfaction is our top priority, and we appreciate your support. If you have any further questions or concerns, please don't hesitate to contact our customer support team. We're here to assist you. Best regards, Empava

Response from Empava AppliancesJun 26, 2023

Hi there, Thank you for leaving a review and bringing these concerns to our attention. We're glad to hear that your new 30-inch gas cooktop is being installed. However, we're sorry to hear that you're surprised by the height of the burners compared to your old cooktop. We will take note of this feedback and see how it could possibly be improved in the future. Regarding the range hood lights, thank you for sharing the helpful tip for those attempting to replace bulbs in the future. We will take note of your feedback and work to improve the overall design in the future. We're sorry to hear that you've had difficulty getting through to our customer service team. We understand how important it is to provide timely support to our customers, and we're sorry we've fallen short in this area. We are always working to improve our communication channels and increase the number of staff on our support team. We appreciate your feedback as we're always looking for ways to improve our customer service. If you have any additional concerns or feedback, please don't hesitate to reach out. We value your business and are committed to ensuring that you're completely satisfied with your Empava experience. Best regards, Empava

Response from Empava AppliancesJun 26, 2023

Hi Elizabeth, Thank you for leaving a review and bringing this to our attention. We're sorry to hear that you've made multiple attempts to contact us regarding the racks for your wall oven, and that you did not receive any response from us. That is not the level of service we strive to provide, and we apologize for any frustration or inconvenience this may have caused you. We would like to investigate this matter further and assist you in finding a solution to the issue you experienced. Could you please let us know the best way to reach you so that we can discuss the details of your order and find a suitable resolution? Regarding the incorrect size of the replacement rack you ordered, we understand your disappointment. We advise checking the specifications of the product you are purchasing to ensure it matches the size and model of your oven. When ordering replacement parts, we also recommend contacting our customer service team to ensure that you are ordering the correct parts for your wall oven. We would like to investigate this matter and find out why you have not been able to reach us despite the messages you left. In the meantime, could you please let us know if there is anything else we can do to assist you? We want to make things right and ensure that you are satisfied with your experience with Empava. Thank you for your feedback and for giving us the chance to make things right. We value your business and want to ensure that you are completely satisfied with your purchase from us. Best regards, Empava

Response from Empava AppliancesJun 20, 2023

Hi Ken Thank you for sharing your feedback and experience with Empava, we're glad to hear that our customer service was able to assist you with replacing your original order of an electric oven with a gas oven. We understand that it can be challenging to navigate the specifics of appliance installation, and we're happy that we were able to work with you to find a solution. Our team is dedicated to providing excellent service and finding the right products for our customers. If you ever have any questions or concerns regarding our products or services, please don't hesitate to contact us. Thank you again for choosing Empava. Best, Empava support team

Response from Empava AppliancesJun 19, 2023

Dear Deborah, Thank you for taking the time to leave us a review on our product! At Empava, we strive to provide high-quality products that are not only affordable but also aesthetically pleasing and long-lasting. We're proud to offer a brand that comes recommended by your husband, and we're confident that you will find that the product is easy to install and meets the highest standards of quality. If you have any questions or concerns while installing the product, please don't hesitate to reach out to [email protected]. We're always here to help and ensure that you have a positive experience with our products. Thank you again for the positive review, and we hope to hear back from you and your friends in the near future about your experience with our product! Best regards, Empava

Response from Empava AppliancesJun 16, 2023

Hi Luciano, Thank you for taking the time to leave us a review! We are thrilled to hear that we were able to quickly assist you when you were missing your gas handle. At Empava, we value our customers and strive to provide the best possible service to ensure complete satisfaction. We are pleased to hear that we were able to meet your expectations, and we appreciate your trust in us. If you have any other concerns or issues, please don't hesitate to contact us. We are always here to help. Best regards, Empava

Response from Empava AppliancesJun 14, 2023

Hi Ralph, Thank you for taking the time to share your experience with us. We are thrilled to hear that you received your order in good time and that our price and availability met your expectations. At Empava, we strive to provide our customers with top-quality products and excellent customer service. We appreciate your review and hope to have the opportunity to serve you again in the future. If you have any questions or concerns, please don't hesitate to reach out to us. We are always here to help. Best regards, Empava

Response from Empava AppliancesJun 14, 2023

Hi Walter, Thank you so much for sharing your feedback with us. Your suggestion to watch the fire at first and learn about its quirks before cooking is a good one. We will use your feedback to improve our products and provide better instructions on how to use them. If you have any further questions or concerns, please don't hesitate to reach out to us. Our team is committed to providing you with the best possible experience, and we are always here to help you. Thank you again for your feedback, and we hope to have the opportunity to serve you again in the future. Best regards, Empava