Empava Appliances Reviews | Read Customer Reviews of empava.com

Empava AppliancesReviews of empava.com

3.7232 reviews
Home Improvements
Don Julian Road 15253, City of Industry, California

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Empava Appliances

About Empava Appliances

Looking for kitchen and bathroom improvement solutions? Empava Appliance has got you covered! Our online store offers a wide range of top-quality products to suit all your needs, including range hoods, ovens, induction cooktops, gas ranges, bathtubs, and more. We specialize in delivering high-end appliances that combine style, functionality, and affordability, so you can enjoy maximum satisfaction and convenience in your home. Our products are designed with your comfort and safety in mind, and we guarantee exceptional performance and durability. At Empava Appliance, we strive to exceed your expectations, and we offer a hassle-free shopping experience with fast shipping and easy returns. Whether you're renovating your kitchen or upgrading your bathroom, our expert team is always available to assist you in making the best choice. So why wait? Visit our website today and explore our wide selection of kitchen and bathroom appliances, and take the first step towards creating your dream home!

Empava Appliances (empava.com) has 232 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.

Also known as: empava.com
Website: empava.com
Category: Home Improvements
Location: City of Industry, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 66% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Empava Appliances reviews

Showing 14 reviews with 3 stars · Clear filters

Susan Daum M.
Nov 20, 2025
I haven’t received my item.
I haven’t received my item.
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Bee F.
Jun 19, 2025
Shouldn't Have to Purchase Rack Separately
I don't like that you have to purchase another rack separately for the oven. The baking sheet style rack included in the wall ovens will be useless to most people, so I think the baking sheet rack should be available for optional purchase and the oven should come with 2 standard racks. I also was frustrated to find out that I could buy the rack from a third party (Home Depot) for about $6-7 cheaper than direct from Empava. Shipping was also on the slower side.
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chipsofjoy
Jun 3, 2025
The vent hood I wanted to buy was out…
The vent hood I wanted to buy was out of stock.
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El Mechry El K.
Jan 23, 2025
I haven’t started using it yet
I ordered a whirlpool bathtub, and it came scratched. I ordered an other one and it came missing electric plugs. I had to wait several days before I could get to the support team to explain to me how to connect the bathtub to electricity. Overall the support was acceptable, but hard to reach.
Response from Empava AppliancesJan 25, 2025
Hello, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you encountered with your order and the delay in getting support. We recognize there’s room for improvement in our communication and processes. Your feedback is invaluable, and we’ll use it to ensure a smoother experience for our customers in the future. If there’s anything else we can do to assist you, please don’t hesitate to let us know. Best Empava Team
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Lisa M.
Nov 16, 2024
Directions for operation were not…
Directions for operation were not helpful. Temperature varies.
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lonnie V.
Dec 9, 2023
Ordered a oven rack they said it was…
Ordered a oven rack they said it was being shipped only to get a message one day later saying it was out of stock. Had to wait for refund on card for a week.
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Bill
Aug 18, 2023
Fan won't stop running!!!
The cooktop seems to be good, looks pretty, and has all the functions. Wired as they asked, simple for 220V. The only issue is the cooling fan came on as soon as it was connected to power and has not turned off for 2 days. We have yet to cook anything yet but not so happy with this issue right out of the box. DO NOT expect help from the office; service or a person is not to be found. You are on your own if you have difficulties.
Response from Empava AppliancesAug 21, 2023
Hello Bill Thank you for reaching out to us regarding the issue you're experiencing with the cooling fan of the cooktop you purchased. We apologize for any inconvenience caused. To assist you further and address this concern, our customer support team would require some additional information. Please provide us with the model number of the cooktop and any other relevant details about your order number and email. Kindly send this information to our customer support email at [email protected]. Our dedicated team will investigate the matter thoroughly and work towards finding a solution for you. Thank you for your cooperation, and we look forward to assisting you further. Best regards, Empava
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P. K.
May 21, 2023
We have a Empava wall oven
We have a Empava wall oven. Tonight as I was baking cupcakes, we heard a loud boom. The glass inside the oven had shattered. This oven has always been good so really shocked this happened as we have had it less than 2 years. We are now trying to figure out if we should try to replace the glass or have to get a new oven… really disappointed and glad no one was standing near it. Was trying to bake for the daughter’s graduation party.
Response from Empava AppliancesMay 22, 2023
Hi P. Kidd. Thank you for bringing this to our attention and we're sorry to hear about the incident with your Empava wall oven. We understand the inconvenience this may have caused and we're glad to hear that no one was hurt. We take product safety and quality very seriously and we would like to assist you with any necessary arrangements to resolve this issue. Our customer service team will contact you regarding the shattered glass inside your oven. We would like to gather more information about what occurred, and provide you with assistance so that you can get back to your daily routine. We appreciate your feedback and hope to speak with you soon. Sincerely, Empava
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