EmotiveReviews of emotive.io

Horrible service with hidden fees. These guys will keep charging your credit card even after you cancel. If you want to have charges hit your credit card indefinitely, sign up with this company. Save yourself a nightmare experience and avoid this company.

Not worth the frustrations! I've worked with a lot of companies in the past and have ended up canceling or not using their services anymore. A lot of these companies make it easy to end the services and just go about your business and carry on. "THIS APP/SERVICE" on the other hand gouges swindles you with their contracts as well as try to upsell you on other services they offer. At first, they promised to be better than "PostScripts" and that they have better rates, services, and overall, a better experience using their platform. This was FALSE advertising! We are on Attentive now and are in a much better position with our SMS Marketing channel. We've lost a lot of revenue by switching from PostScript to Emotive. My advice, use Attentive instead of Emotive. Way better results and half the cost.

FIREARMS ONLINES SALES? These people falsely accused me of selling firearms!! We sell basement waterproofing products! Having scheduled an onboarding Zoom appointment and made sure I was on time for it which meant a tough drive through heavy traffic and rain, plus cutting short my other tasks, I was greeted with an email from them cancelling the appointment, stating the reason to be that I was an arms dealer! They said that it would be illegal for them to provide me with their marketing services. I used my business domain email address so they could easily have found my website where we sell Waterguard and FloodBuster sump and pump systems. We are totally against guns and would never trade in them.

If I could give zero stars I would. We signed up back in December and it was half a$$d on boarding. We were told it would be free for 30 days and guarantee xyz return on investment ( that never happened) now that we got that part out of the way, let’s talk billing…. My bill continue to have random charges on it that weren’t on it the month before. Back in may they charged me 3 months up front, I let it slide and was like oh well at least I’m paid up front… noooo they billed me may June and today however they already billed me for these months back in may. I reached out to support several times no answer. I emailed support saying I had an issue with a campaign and boom I get a response asking to do a zoom meeting. I get on the call and they never are on camera ( red flag) I tell them my issue is billing I explain my contract I explain the over charges and tell them I will report them to the bbb and tell my bank it’s fraud. Support said they would pass it on. I reached back out to support because I’m not able to download or save my subscribers list( another huge red flag) and support tells me that someone will call me tomorrow and I can ask them for a list! Excuse me but my subscribers are my information for my business not Emotive’s, stealing money is also illegal. Any guess what my favorite part is. I didn’t update my billing information when I got a new card a while back but they were still billing me. My bank looked and saw they had my new card information and emotive said they had my new information but on my invoice and receipt of payment that have it was from my old card. My card has never been updated and the bank informed me they have been stealing people card information. RUN FOR THE HILLS

Emotive literally feels like a scam. First, please note you must give them a SIX MONTH termination request which is unheard of. Need I say more? We have also been double charged 4 times in the past year which they could not explain.

This is the worst and shadiest company I have ever seen. They will keep charging and charging you unless you report them as a thief. Please stay away

I feel compelled to share my experience with 317 Labs, Inc - DBA (Emotive) to warn fellow consumers about their deceptive practices and the distressing ordeal I endured. It is crucial for others to be aware of the pitfalls associated with this company before making any commitments. I initially signed up with Emotive in November 2021, excited about the prospect of utilizing their services to engage with my customers via text messaging. The sales representative assured me that the monthly fee would be $200, with additional charges for text messages sent. Tempted by the offer of "Conversational Ads" and the promise of each lead costing only 75 cents with the first 500 leads for free, I decided to give it a try. Little did I know that this decision would lead to a nightmarish experience. After accumulating over 1000 leads, I noticed exorbitant charges on my monthly bills, amounting to $791.25. When I sought clarification from Emotive, I was shocked to discover that the 75-cent charge for leads was not a one-time fee but an ongoing charge for the same lead every month for an entire year. The representative's failure to disclose this crucial information during the sales pitch was both misleading and deceptive. Additionally, I was misled by their promise of a 5x return on investment guarantee and ability to cancel at anytime. I would also like to point out, that many of these leads through conversational ads, would get upset and request to opt out saying they never signed up for my list. This was suspicious as well, and it's illegal to opt people's phones number in on a list they did not agree to. Despite reaching out to Emotive's team, including my assigned "success manager" Krysta Jeffrey, my concerns fell on deaf ears. Krysta repeatedly promised to address the issue, but she never followed up or provided any resolution. The company's customer service was severely lacking, leaving me feeling deceived and trapped in a contract that I never would have agreed to if I had known the full truth. Furthermore, Emotive locked me out of my account when I raised these concerns, denying me access to the leads they claimed I needed to pay for. Their billing department remained unresponsive to my inquiries, failing to provide a breakdown of charges or any explanation for the discrepancies. Over the past two years, they have had lawyers harassing me for charges I do not owe with amounts that do not even make any sense. It is disheartening to see that my experience is not an isolated incident. Countless customers have shared similar reviews, exposing Emotive's deceptive practices, erroneous billing, and refusal to cancel contracts. Small businesses, like mine, deserve protection from such predatory behavior. I implore fellow consumers to exercise caution before engaging with Emotive. The company's failure to uphold promises, lack of transparency, and disregard for customer satisfaction demonstrate a severe lack of ethics and professionalism. I hope that by sharing my story, I can prevent others from falling into the same trap. TrustPilot is a platform for honest reviews, and it is essential to shed light on companies like Emotive to hold them accountable and protect innocent consumers. Please stay vigilant and avoid the distress and financial burden that I have endured by steering clear of Emotive.

Emotive SMS: A Pushy, Inflexible, and Overpriced Disappointment As a business owner constantly looking for new ways to engage with my customers, I decided to give Emotive's SMS service a try. However, my experience with them has been nothing short of aggravating and disappointing, leading me to write this review to warn others about their tactics and shortcomings. From the get-go, Emotive seemed pushy, essentially forcing me to use their service. They appeared to lack empathy and understanding for the individual needs of my business, which became more evident as we moved forward. Their copywriting services, which I had hoped would save me time and effort, consistently failed to capture the essence of my brand. Instead of tailoring their work to my unique identity, they delivered generic, uninspired content. The true breaking point came when I attempted to cancel their service, providing a two-week notice. Unbeknownst to me, our contract stipulated a 30-day cancellation notice. Emotive showed no compassion or flexibility in this regard, stubbornly holding me to the contractual terms despite my dissatisfaction with their service. Adding insult to injury, they neglected to inform me that my service was renewing, which made the entire cancellation process even more frustrating. In summary, Emotive's SMS service is a costly, overpriced disappointment that fails to deliver on its promises. Their pushy tactics, lack of empathy, and rigid policies only serve to sour the experience further. I wholeheartedly advise against using their services and recommend that fellow business owners look elsewhere for a more compassionate and adaptable SMS marketing partner.