EmotiveReviews of emotive.io

Emotive has it all: an attractive price point, reasonable terms and costs, excellent support, excellent communication, easy onboarding, a robust platform, and innovative content ideas. I am amazed at the level of support we receive, and it actually helps us in other aspects of our business. I cannot imagine moving to another provider — I can't see how any other company could beat the price, service, and experience.

Do not hire this company. They do not deliver. There system is fraudulent and misleading. If I could post a negative 10 in would. They have a F better business rating.

Emotive has been our go-to tool for SMS Marketing and what I love is that it's a platform that grows along with us. Their platform support is incredible, and the best part I if there is a feature we want that isn't there, I can suggest it and next thing I know it's there. Emotive truly has their customers in mind and I cannot tell you how incredible it is to work with them.

Emotive is great to work with - I have grown my company alongside them, and they've treated me like family along the way. Work with them -- they are good people with a good service

Poor experience, bad customer service that offers no solutions to any of your problems and they always redirect your emails to someone else who takes a week to respond. I would go with someone else. They were great when they started out and will give you the best experience possible to get you to sign that contract which is a TRAP and no way to cancel it.

I have been with them since I started my business, so around 3 years. They try to lock you into some contract where you cant cancel because you HAVE to be in a one year contract with a minimum spend amount (even if that is $0, there will be another monthly charge theyll try to scam you into paying). If you forget to cancel by ONE DAY you must stay locked in for an entire year. Now I'll need to dispute all these charges and have my credit card company deal with it, it's such a waste of time

If you want to be charged thousands of dollars for no reason, by all means sign up for Emotive. Things started out OK as we were dealing with good people who seemed to care if the brand was successful on their platform but over time that shifted to money hungry people who wanted to get us to send as many messages as possible with no regard for ROI (which was severely lacking). The last few months they have taken to arbitrarily adding charges to our bill and refusing to refund them. They have now overcharged me by $1300 in the last 45 days. We also had broadcasts that were set to go at a particular time that instead were sent at odd hours. This pissed off our customers and we were still required to pay for those messages. We did change providers and were told by the new provider that the Emotive customers are dropping like flies . Emotive continues to charge me even though we changed providers. They laid off all of the people we liked too. Bad company, dirty practices.

For a while, text marketing worked for us, however those days for us and many others are over. I am extremely disappointed with Emotive's procedures and ability to help customers. Their contract is a one-year term that cannot be cancelled outside of its renewal, which is extremely predatory given the decreased success and increased competition in text marketing. Their team is extremely unprofessional. Beware their pricing model- apparently, they have close to 250 different combinations of pricing available. Meaning that when you ask for help, you will hear about 3 different things. They refuse to be held accountable to the insight they have given customers. Extremely disappointing. Do not hire this service.