emmamason.comReviews of emmamason.com

I'm so excited to be adding to my Beach Craft Wicker collection! When I discovered my original vendor no longer carried the line, I thought I was out of luck finding matching pieces. Thankfully, I found Sean! He was incredibly helpful and patient in guiding me through the special order process. From our first conversation on July 27th to finalizing my order on August 18th, Sean's communication was top-notch. I've never experienced such dedicated customer support! I'm eagerly anticipating the arrival of my furniture and have no doubt it will be perfect, thanks to Sean.

Wonderful Help from Samantha on getting our outdoor furniture order exactly how we wanted it...very efficient and helpful and friendly!

Update 9/30: after waiting excitedly for weeks, I discovered that the pictures/descriptions/titles on web pages are not necessarily indicative of an actual item. I was so disappointed to receive something other than what I saw on the site. ‘Kick rocks; you should’ve known’ that it wasn’t really a desk even though the word is definitely used in the description and that’s definitely how it is portrayed in the pictures. The item I ordered is not accurately represented and I got something I wouldn’t have purchased at all. LESS THAN ZERO FOR CUSTOMER SERVICE.

Answered all my questions, was very friendly.

Samantha was very helpful and quickly processed our order. Great communication!

Sean was swift and able to navigate me through all my questions and to process the order online through affirm with no hassle. Not only was he efficient, expedient, he was a gracious, -very patient gentlemen, who was happy to be helpful providing me with information regarding the website, assisting me with understanding the fees and which options would serve me best. Sean was a most pleasant customer service personnel representing your company well. This was ordered on Sunday, usually when most online companies are not available, and this was certainly a plus!! Sean was a pleasure to deal with and friendly. Thank you Sean for making this happen for me effortlessly!! It was a great experience and I would order from your company again.

Extremely pleased with the level of customer service we received from Samantha, one of their salespersons. She was very pleasant to work with, and her follow-up was fantastic.

I placed an order yesterday and so far I am impressed with this company. I spoke with Greg on the phone, and he took the time to fully address all my questions and concerns. Greg was knowledgeable, helpful, and made me feel confident going forward with the purchase when I was ready. Once I placed the order, I received multiple confirmations via email and text message, and they even reached out to double check that I ordered the correct bed size. I am looking forward to receiving further updates and eventually having my items delivered. So far, so good!