emmamason.comReviews of emmamason.com

SYDNEY WAS VERY HELPFUL! EXCELLENT SERVICE!!! THANK YOU!!!

Samantha made my experience buying a recliner sofa quite pleasant. I simple told her what I was looking for. She provided several choices and we whittled it down from there. I could not be happier with the final selection. While I have been in the furniture biz all of my life… when you get to the age of 71, the ease of shopping plus no worry delivery is important. emmamason.com makes it a breeze. Thank you Samantha, Lenny and the gang there for your help from the comfort of my home. A comany who has earn my trust.

Sean Solomon was extremely professional and provided exemplary service in assisting my wife and I in choosing our dining room furniture! We will definitely purchase additional items from Sean and Emma Mason.

I ordered a bedroom set online and in true husband fashion, selective hearing kicked in, and I screwed up the order. The order was placed Saturday night…long sleepless night worrying about the mistake. Andrian called us back Sunday and took care of everything in a professional quick manner, answered all of our questions and concerns.

I have never used this website and would surely have left thinking it was a scamBUT Sean was so helpful and went far out of his way, i believed the company to be legit. Much on the website unavailable- in the end we were able to find offerings actually available. We will see if the rest of the company is as kind, efficient and professioonal

Sean was very helpful in helping me make this purchase. He was very professional and answered all my questions.

We purchased a sectional from Emma Mason last fall, and the experience has been frustrating. When the loveseat portion of the sectional first arrived, it had dings from the movers. We sent it back, only to be told it would take six months to get a replacement. Not wanting to wait that long, we agreed to accept the damaged loveseat for a small discount. Within just one month, the material began peeling so badly that we were picking up chunks of it off the floor daily. We had no idea that by accepting the returned piece, we were also agreeing to live with serious manufacturing defects. Emma Mason acknowledged the issue and sent replacement parts for a technician to fix it—except they sent the wrong part for the loveseat. Now, despite admitting the damage was bad enough to warrant a repair, they claim there’s nothing more they can do. Their “solution”? A $100 discount on future orders over $2,000—completely useless for replacing the loveseat we already bought. This has been an expensive, time-consuming, and disappointing experience. I cannot recommend Emma Mason based on their product quality or their customer service.

Very helpful!