emmamason.com is listed under Furniture Stores.
emmamason.com (emmamason.com) has 525 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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kevin S.
Great communication. It was always clear what part of the process we were in, what was going to happen next and when. The confidence was above and beyond what I have had from other furniture shopping experiences. Made me feel very confident in buying from emma mason. Items were delivered in perfect condition.
Sam J.
Don’t purchase anything from this company!! We purchased a piece of furniture. The furniture was delivered at 10pm. Upon checking it we found the drawers to be defective. The delivery team stated they could take it back. We agreed an no video was required and no papers signed. Emma Mason was contacted. We were informed that there would be a return charge (delivery and restocking fee of 70%!!!!) We asked them to contact the furniture manufacturer and request a replacement, or a full refund. They refused. We contacted our credit card company and they challenged them as well. EM stated it was in their policy and no further action would be taken. So for a delivered defective product that we only saw in person at 10 pm we got a 30 % refund on the purchase. Multiple personal conversations with their customer service department was only met with one lame excuse after another. This company knows we can take legal action or report them to the Federal Trade Commission. This doesn’t intimidate them. They are running a modified scam operation and all reading this needs to take note
Robin M.
Communication was outstanding
Kim Smith C.
Excellent communication. Beautiful furniture. Impeccable white glove service! Dricksen was the best! I was kept apprised of the entire process with timely notifications. Her title of success manager is very appropriate! I was a little nervous ordering furniture online from New York to be delivered cross country to California. But the entire process was flawless. The furniture is absolutely beautiful and the delivery service was top-notch. I will absolutely order from this company again with the caveat that Dricksen is assigned as my success manager.
Jak
Great company to deal with, they kept us informed all the way though the process and answered all of our concerns. the delivery people did a great job with the delivery and set up, would defiantly buy from them again!
Christina P.
Great, reliable customer service
Madelyn E.
My delivery came a day early, which was nice. I was contacted 30 minutes prior to the delivery as expected. The men that delivered my item worked quickly and followed through with all the white glove service promises. They were also very nice and friendly.
Christine L.
I was so excited to find the office furniture I wanted at a more reasonable cost than what was offered by the big box furniture store in my area. I had to wait a couple weeks for delivery, but it was SO WORTH IT! Jade has been my customer service representative and kept me informed as to the progress of the shipment. She arranged for a fantastic delivery service that was truly white glove service. I highly recommend Emma Mason to you all!
