emmamason.comReviews of emmamason.com

Ordering the product was done online. ANd within minutes a team member called me to confirm my luxury purchase which made me feel very comfortable that a real person was handling this. The customer service that followed was the best I have ever had. Purchasing through Emma Mason instead of the manufacturer saved me 15K in tarriff costs which made me even happier. The qualtity of the light that I purchased is extremly high end and a complete focal center piece for my home. Thank you Emma Mason Team I will buy again!

Jade was excellent with our order!

The entire process from selection, ordering to delivery was outstanding!! Excellent communication and customer service. I save thousands of dollars and will be a repeat customer! I’ve shared this company with all of my family & friends. I was a bit concerned purchasing from New York and shipping to South Carolina but it went smoothly and the entire process was amazing.

For the price, we give 5 stars. The furniture cost 20% less than a local store was charging. We refused delivery on a damaged sectional on March 21 that we ordered on February 14. The person we dealt with, Niña Lene, was great. She did everything she could to resolve the matter and was very responsive. She would get 5 stars. But it took much longer to get the replacement sectional (over 11 weeks) than it did to get the original (5 weeks). The replacement did not arrive until June 10. The delivery time gets 2 stars.

The order was smooth from start to finish Jade was great to work with and provided excellent communication all the way through delivery. We love the furniture we purchased and would highly recommend purchasing from Emma Mason

JENNY was so wonderful to work with. I was nervous ordering furniture online, but she kept me up to date on each step. Great experience, great company.

Our bed delivery was flawless. Scheduling was easy, delivery was on time, and the team set it up in exactly the spot I wanted. Jade followed up and made sure I was satisfied too. I don’t know how it could’ve been any better. Thank you.

All products arrived in perfect condition, and the delivery team was on time and careful when setting things up. I especially enjoyed working with Jenette during the process. She was very responsive and courteous, and kept me informed every step of the way.