emmamason.comReviews of emmamason.com

I put in an order with this company, with "Moby" as my "success director" or whatever. Paid the $1100+ for a display cabinet for my girlfriends birthday. Shipping was gonna be a few weeks early so nothing to worry about. Well 3-4 weeks go by and I get an alert from them that my order was cancelled That the delivery company they work with doesn't cover my area anymore. Oh but for an additional fee they can have it delivered at a later date OR I cam go pick it up from somewhere I pick that has a loading dock. Ya let me just throw the 8 ft tall 250+ lb solid wood cabinet in my Subaru and jog on home. Not too mention they waited 3 weeks to let me know that THEIR OWN delivery company couldnt do the job. Now im supposed to pay them, pick it up myself, carry it up 2 flights of stairs myself after already paying them to deliver it INSIDE her apartment all while being LATE for her birthday. No I dont think so. This is the worst customer experience ive ever had. I 100% would recommend taking your money elsewhere, anywhere besides this company.

Ivan was great to work with. He took care of every question we had and the furniture was of extremely high quality.

From start to finish, Niña Lene supported me with excellent care and communication. I would highly recommend working with her / Emma Mason again!

Great customer service. Great follow up. Quick delivery.

My order took several weeks to arrive, but I'm told that they order in bulk so that they can get a discount from the manufacturers. If I were to order again, I'd check that they actually have my furniture "in stock". But, I wasn't in a hurry, so it worked out fine. Jade kept me nicely informed of my order process. I had "white glove" delivery and all the pieces arrived in mint condition. I would order again from Emma Mason. Thank you, Donna

My Emma Mason purchase experience was ideal. I was kept updated on every step of the process with emails from Niña Lene Mantilla. A 4-hour delivery window was scheduled and I was notified when the driver was within an hour of my home. The delivery was on time and the men were friendly, courteous and professional. The furniture was well protected, arrived in perfect condition, and met all my expectations.

This was a very thorough transaction. I was kept up to speed on every detail - the order, shipping and delivery were communicated very well. It took some time to receive my order, but the real plus was the chairs were absolutely perfect for what we needed and we paid half the price of other distributors. It was definitely worth the wait. I would highly recommend EmmaMason. Thank you for doing your due diligence and making this a great experience. Emely went the extra mile!

The customer service along with the quality of the Furniture is remarkable! Once I purchased online, customer service stayed in contact with me to ensure I had all updates regarding receiving the furniture. If you happen to get a representative named Ivan, you are in the best hands throughout the process.