Embark VeterinaryReviews of embarkvet.com

Genuinely the worst customer service experience I have ever had. I had issues with my package never showing up, and the reps were completely rude and unhelpful, and I never got the package at the end. Don't waste your time or money on these guys.

I have two dogs and emailed and CS chat 4 times to make sure the kits would not get mixed up. I tried and tried to get help with no luck. They put both dogs under the same number even though I have a screen shot of the second number/dog going through. The customer service is SO BAD don't waist your money!!!

Won't allow to just email results to vet even if the dog carries detrimental health genetics! Do mot recommend!

I was a long time and returning customer to Embark excited to get my two new puppers tested. First I'm Canadian and even after years and years Embark can't figure out reasonable pricing in CAD, second they price gouged me 37 CAD to ship my order, and if that wasn't bad enough shipping took nearly a month. After all that they used a sketchy international shipping broker who put my package on the street so it was stolen right away. When I contacted them about re-shipping the test kits they told me they weren't responsible and promptly ripped me off for the shipping. To be clear, I was happy to be re-funded and re-order, and to this day would have been happy to pay the premium and received what I paid for. I'm out 40 dollars, and they have lost a customer for life. Avoid at all costs, their competitors are better now anyway. Honestly, I'm shocked that they just didn't send two more kits. It's clear that they made 100% of their profit off just the shipping scam they are running. The test kits stolen were a cardboard box and some cotton swabs.

SCAM! Please don’t waste your money and time! I sent the kit off beginning of Dec and got results 16th Jan! My foster was around 7 months! I was told she is just 1month??? Not even old enough to leave her Mum, never mind the two months we had already fostered her! The customer service is terrible and keep telling me she is just 1month old!

Sent money for the DNA test on our new rescue dog. Just got the results. Ridiculous! Completely off the mark in every way. She comes from a very poor country in the Caribbean, she is long and leggy and skinny and short red fur with a long nose. They said she was "Coton du Tulear" mostly and other white short nosed long white fur expensive breeds. Completely wrong. Listed many other precious little white foofy dogs, nothing with long legs and red fur. Wish we could get our money back? So disappointing after all of their hype and dramatic emails about "finally discovering what your dog is." ughhh

My husband and I were skeptical but gave it a shot. We were still hesitant when we started to read the results, until it came down to the traits. Without us doing any surveys and not even seeing a picture, they described our dog to a T! We ended up posting a picture after, so they could see how well they did! Great Job! It was definitely worth it!

My dog was diagnosed with a platelet issue that a blood test identified as vWD, a form of hemophilia. At the same time, we were adivsed to conduct a DNA test. vWD is most common is Spaniels, but I own an akita and past research showed these two variants to be different (not genetically related). Unsurprising, Embark came back negative for vWD. My dog died at 21 months yesterday. Embark customer service was horrible, and caused a delay of weeks in getting anwers to her condition, My vet was unable to conduct the DNA test since they wanted to upsell the practice. When the DNA results came back, I shared them through the website and the vet was unable to access. Embark customer service was no help, and the delay in getting answers delayed any treatment she might have gotten. My dog had an emergency, and died from bleeding in the brain. Genetic tests are a valuable tool, but not being able to access the information or get it in a timely fashion can be fatal.