Embark VeterinaryReviews of embarkvet.com

Results are wildly inaccurate and when you question if tests could have gotten mixed up, they send you a form letter email with a bunch of fluff to explain/not explain why they are saying your poodle looking dog is actually a chihuahua pit bull mix and DNA is just complicated that way.....they offer NO Refund or retesting...just a have a nice day..HAHAHA...save your money..I trusted the good reviews and it didn't work out. Trust the bad reviews.

I wouldn't even give it stars if I could. I've reached out to them to ask about their test and they kept giving me misleading information. Also, they have a business account through Amazon where you can order their test with faster delivery times but at marked up prices. Value also when there site offers a discount Amazon doesn't they raise there price higher I could get the test off site for 140$ but have to wait up to a month for it to show up or get it on Amazon for 250$ and have it show up in less than a week now here's the catchy part it takes 2 to 4 weeks for the test to be returned to the facility and then takes at least another 48 hours for it to be unpacked and stored properly before tested Also, a DNA swab test could last up to 6 months if not refrigerated. If it is in a dry, hot place, it can degrade within weeks and even days. So, by the time it reaches them, chances are half your DNA is gone, if not even there now. they don't wanna refund u so they just feed you some non sense that isn't even true it's a complete scam I don't trust it if you really want a dna test go to ur local health care provider and ask for one also when u ask ur local health care provider it's usually covered and is free opposed to paying out the ass for I dont even know if it's true or not dont waste ur money on scams stay away from embark if your still unsure read more reviews I haven't seen many good ones

For dog age test: This was a horrible experience. I wasted $100 and I don't recommend to anyone else. I think they switched samples with another dog because the results weren't even close to being accurate and I'll tell you why. 1. The sample took a very long time to reach the facility. (2+ weeks) When I reached out to embark customer service, the tracking screenshot sent to me showed a different from location. I mentioned that and they said, let's wait to receive it. 2. The results were WILDLY inaccurate. I have had my dog full-grown since 2017. It is now March of 2025. They said she was 2 years 2 months which is IMPOSSIBLE but not only that, WAYYYY off the mark. She is at least 9 years old. I reached out to customer service and it took them forever to get back to me and they just insisted the results were correct and backed by science. I even reached out to my credit card because I felt scammed and they said that because the service was completed, I can't do anything. I asked Embark for a retest and they never replied. Interestingly enough, when writing this review with a one star ranking, it kept deleting and restarting. Now that I've left it at five stars while writing this review, it hasn't deleted once. I am so disappointed and will never use it and will always recommend Wisdom Panel to anyone who wants dog DNA services.

No customer service, horrible can't talk to anyone and I cannot activate the kit.

Waited 2 months for results. Very possibly not accurate as my vet said my dog is mostly border collie. The results had NO border collie in them.

My DNA package couldn't get through US customs, and only after I contacted Embark advising it had been held up for 2 months did they send me extra forms to put in with the package to help it get through customs. Customs didn't get back to us so we had to either get a replacement and pay another $100 postage or just walk away from it all. If you are in NZ I DO NOT RECOMMEND!!!

I would never patronize this company again. They're horrible. When you open a support request you get an automated warning to not be rude. It's like they expect customers to serve the company, not the other way around. If they have a problem with customers inordinately rude, you'd think they'd evaluate why rather than a blanket warning to everyone (including the ones who had no intention of being). You never see any other company pre-warn their customers like this. Everything with this company is like that. The support is miserable. Now they've destroyed their web site. Complaining is "rude." I'm deleting my account. I'll never recommend this company to anyone. They seem to lack integrity, or decency. They aren't credible. If they're like this in everything you can see them doing, imagine how they treat the testing (results).

Refuse to process the kits which we have paid £100+ claiming they are out of date. There is no expiry date on the product.