Been wanting a massage chair for my home office but the pandemic situation actually put my thoughts to action. I decided on this one with fair price after reading all the reviews and it was a good decision and best gift to my family and myself. Both my parents in the 80s love it. Many different functions and levels give a head to toe good work out which I have been missing since the initial lock down. Feel like heaven when I sleep in it and enjoy the music, the massage. I hope it will last for a long time. BTW, Matt at customer service was great and solved my color problem right away. Finally get some work out and relaxing at the same time. Well worth the money!
SY
S Y.
Do NOT purchase from this company
Do NOT purchase from this company. I brought a massage chair with them and they totally screw up the delivery. Mxxx Is their CS manager and he will lie and tell you all sorts of stories. I had to cancel my meetings and take time off because of their delivery issue and incompetence. Do NOT purchase anything from them, especially their so called white glove services. The delivery person end up dumping the chair in my garage and left. They send me an email with a video on how to put the chair together. After complaining for half a day, they finally committed to sending a technician out to assemble and move the chair inside my house. It was an nightmare experience because they will lie to you every chance they get.
Updated: I found out that their delivery person only delivered one out of three boxes. Like I said, this company will lie and provide fake marketing material that they provide the best services. When I tried to post this review, they immediately reported it.
Response from EmassagechairSep 1, 2020
Update:
Hi Mr. Yee,
Thank you again for choosing Trustpilot to share your experience. We apologize for the inconvenience caused by the Pandemic and issues with in-home delivery that are impacted by this. We do our best to inform customers on how to handle any issues caused by the Pandemic, mainly in areas that have social distancing strictly enforced. Unfortunately in some areas white glove delivery can be more effected than others, however we do have a process in place to ensure the white glove assembly service can still be provided.
We see that our customer service representative provided you information by email before the delivery letting you know how to accept your delivery in case the delivery driver was not allowed to come into your home to complete the assembly. In this scenario we promised we would provide a technician to complete the assembly in the room of your choice. From your email response to us you were ok with this option.
Thank you for being so responsive in your email with our customer service team, we see that your chair was fully assembled and in the room of your choice by a technician, as promised, the following day after your chair was delivered :). We also see that we provided a refund, making the assembly service free :).
Please allow us to invite you to update your review with Trustpilot to help share your experience with future customers. Thank you again and we hope you're enjoying your amazing massage chair!
Warm Regards,
Customer Service
Emassagechair.com
Original Response:
Hi Mr. Yee,
Thank you for choosing Trustpilot to share your experience with the delivery. We understand you may be having a unique experience caused by the Pandemic and Social Distancing Guidelines with delivery in your area. We do our best to help ensure a successful delivery by notifying you of any exceptions or issues that are caused by the Pandemic. We do see that our support team is currently assisting you with a technician as detailed in the email notification that was sent in case the chair was not delivered and assembled at the same time. We deeply appreciate your patience and we are working swiftly to get this completed as soon as possible.
Warm Regards,
Customer Service
Emassagechair.com
SF
SF
Excellent product knowledge
Excellent product knowledge. No pressure sales. Could have explained financing impact on returns.
KJ
KJH
Excellent Company!!! Highly Recommend!!!
There was some shipment issues with my order, and Matt & Heather were extremely professional in resolving the issue. In fact, they took a loss in profit (although it may have been the manufacturer fault- and not theirs) to ensure that I was happy with my purchase. I can personally attest that emassagechair.com is a reputable company who is run by extremely professional and customer-driven owners. If or when I purchase another massage device, I will definitely order it from them.
DU
DUANE
FANTASTIC BUSINESS PROFESSIONALS
THANK YOU HEATHER , JAMES , RHONDA, I NOW HAVE A GREAT ADMIRAL MASSAGE CHAIR, USE IT TWICE A DAY OR MORE,WHEN THE TIME COMES I WILL PURCHASE ANOTHER CHAIR FROM THIS GREAT TEAM!! THIS IS EVERYTHING YOU ADVERTISE TO BE ! & A GREAT HONEST COMPANY!!
MUCH REGARDS ,DUANE,KELSO WA..
HB
Ha B.
I had problem with my order and thanks…
I had problem with my order and thanks to Rhonda at emassagechair, it was resolved to my benefit per her recommendation.
Rhonda had been patient and courteous each times I contacted her.
It took a little longer than expected, but I got my massage chair and been enjoying it!
DA
Daniel
Very responsive
Very responsive, knowledgeable, and helpful. Excellent customer service overall.
SE
Sean
Customer Service was very helpful in…
Customer Service was very helpful in completing the transaction, got better deal than Amazon or any other site, Can't wait to receive the Chair!
