EmassagechairReviews of emassagechair.com

Ordered chair on Wednesday (10/21) night late and requested expedited shipping. Initially I wasn't happy because I couldn't get a status on shipping, but found out today it was shipped on 10/22.

Very helpful in helping find the perfect chair

Product was delivered appropriately. Product was as advertised.

Matt is awesome and a true asset to your company. From step 1 he’s been wonderful. He is extremely courteous, professional and his communication is top notch. Thank you for the wonderful service.

They answered all of my questions and were very nice

even though the pad set came wrong, you dealt with it timely and appropriate.. And we can thoroughly enjoy the chairs comfort

Revised - Their customer service team reached out and tried to make the situation correct. I appreciate the effort. I do stand by my original comments in regard to how the website should indicate possible back order scenarios. Regardless, I appreciate the outreach and look forward to getting my chair. I'll comment again when i receive my chair. I ordered a chair Svago ZGR Plus Zero Gravity Recliner - I immediately received a confirmation email but 5 days later no tracking information so I reached out to customer service. Speaking to the rep, she advised me that the chair is back ordered and that I have one reserved in the next shipment which will arrive sometime between tomorrow and 10/5, then its a 7-10 day lead time to deliver the purchase. The time does not bother me as much as the lack of communication or detail on the website. If a product is back ordered, that information should be disclosed prior to checkout and, at a minimum, reinforced in the confirmation email. It's not difficult to setup this capability in an automated order system and doing so conveys a level of trust for customers. Given that is an almost $2000 piece of furniture, an email or phone call would make sense after the purchase just as a courtesy to ensure the customer is clear on the situation and understands the additional lead time. The only reason I give 2 stars and not 1, is that the customer service agent was very good and thorough answering my questions. While I have not decided if I will seek a refund or keep my purchase, I will probably never shop at Emassagechair.com again. There is too much competition out there focused on customer experience and given these are premium products this company needs to focus more on earning and keeping consumer trust.

Matt and Rhonda were phenomenal in meeting our needs for ordering massage chairs! Outstanding customer service!