els petReviews of elspet.com

Does not honor their warrant policy. Then when you want to return an order, they refuse to provide a return label. THEY ARE A SCAM WITH PRODUCTS THAT DONT LAST

Would not even give this company 1-star but I had to! Received my box that leaked urine from day one! They only ever offered some litter, a watering system, or an $80 credit! CRAP COMPANY / CRAP PRODUCT! Consider yourself warned!!!

DO NOT PURCHASE FROM THIS COMPANY!! ELSPET ARE AWFUL AND THEIR PRODUCTS STOP WORKING AND THEY WILL NOT REFUND TO YOU!! MINE STOPPED WORKING AFTER 3 WEEKS AND DESPITE ALERTING ELSPET IMMEDIATELY THEY REFUSED TO REFUND TO ME!! I WAS LEFT WITH A USELESS ITEM THAT DIDN’T WORK! SCAM COMPANY THAT HAVE AWFUL CUSTOMER SERVICE!! THEIR LITTER BOX IS AN AWFUL PRODUCT!!!!!! *Edit in response to your reply: Why would I contact you ever again? I had 28 emails back and forth with you and then you completely IGNORED me! The only reason you are responding is because I’ve written a negative review! YOU have my details, how about you contact me and give me the FULL REFUND I requested when your product failed are 3 weeks use! Your company, product & staff are truly AWFUL and I will continue to give you negative reviews because you SCAMMED me out of £380!!!

Killed my cat teapot, teapot is gone. i hate els pet

I never ever leave reviews but this is crazy. I would give it less than one star if I could. I can’t tell you how un helpful this litter box is and their customer support is. I’ve had my box for a little over a year and normally I wouldn’t reach out for mundane things but it feels like every couple of months or so I had an issue w the damn thing. At first it would go to scoop and not do anything, which I had to mess w the damn thing for two days to figure out how to fix. Then the teeth off of the rake broke off and it kept getting stuck and I had to go in and deep clean the entire thing before it would work again. Recently I had to take the entire rake because over time the rake lost all of its teeth bc it kept getting stuck on something??? I never figured out what it was. Most recently the arm itself broke. The thing that scoops the entire box is broke and the customer service told me that not only would I have to buy a whole new arm (which they didn’t not tell me how to do so) they also wouldn’t help w fixing it. They said “it’s out of warranty so you have to fix it yourself”. I am mad so some of it seems so small in the big picture, but the amount of frustrations and headaches I’ve had over this damn box has just reached a boiling point. I will NEVER recommend this box to anyone and their customer service is horrible. Took days to get a reply and they were basically like “sucks”

This was the biggest piece of crap I’ve ever bought in my life and customer service is trash. After three weeks, mine broke the rate got stuck. I went online, looked it up what to do done all of that called customer service and they dragged it out until there was no warranty left. it was always try this. Try this. Try this send us a video of it working and it’s not working. I have all my documentations of how they jerk me around. Finally put it in the building and they said oh we’ll take it back we’re gonna charge you for cleaning it even if it’s clean and a restocking fee so you’re gonna end up owing us money for their product. I learned my lesson I went and bought me a little robot. Was it more expensive yes, it was. Was it worth it? Absolutely it works. Don’t waste your money.

They refuse to supply an address for return of their product. They refuse to give a return authorization. Refuse to honor there 90 day return policy and keep trying to give you 2 bags of litter for a $300 product. I purchased this thru PayPal and they refuse to help. DOT NOT PUURCHASE ANYTHING THRU THIS CO.

Shipping was amazing, as it came within a week We set it up and our cat would not go near it. We tried it for a week and called for a return. We had to take pictures of every piece in the box and sent them in After we finally heard back after over a week, we were given a return authorization, but had to ship it back to California, from SC. Cost $151 Sent it back and they received it on May 16 Emailed yesterday to see about the refund, was told they could not find the return and I had to send them the UPS shipping notice This morning I received an email that I would receive a refund within the next 10-14 days VERY POOR customer support for such an inferior product