els petReviews of elspet.com

THE BOX ARRIVED DAMAGED AND HAVE TRIED EMAILING, CALLING AND CHATTING WITH THE COMPANY BUT HAVE NOT HEARD BACK. DO NOT SPEND YOUR MONEY ON AN ITEM THAT DOESN'T WORK AND THEIR CUSTOMER SERVICE IS CRAP!!!

This was a very unfortunate purchase! It quit working after 3 weeks and I could not get any satisfaction from customer service. I was finally offered a partial refund but even after that I cannot get them to commit to an amount. The idea of this litter box is a good one it just has way too many faults as of now.

If I could give a negative review on ELS per customer service I would. I received a broken litter box that the on button was completely pushed in, where the litter box would only blink the blue light. I have tried since I got the thing 2 weeks ago for Els to send me a label to return the litter box only for them to finally email me to say I had to pay for the label. Even though they state that they would provide the label at no cost to me if the litter box is received broken in their return policy….i can not review the actual litter box since it has never been able to turn on

Thr litter box worked for a week. Then the door stopped shutting and it wouldn't scoop. After weeks of calling and emailing, they sent me a video showing me how to fix it. It didn't work. I've emailed and called numerous time now for months, and they will not respond. They won't refund me. I had to get a new litter box and this one just sits there now completely useless. Do not buy this. The product is junk and the customer service is non existent.

Machine is now sitting in my garage. No customer service response. Waste of money!! Don't buy it!!

The litter box never scooped correctly, I only attempted to use it for 1 week. Somehow urine also leaked out onto my 80 year old hard wood floors. Customer Service is a joke and ignoring me at this time. They are not allowing me to return it, at one point they offered a partial refund which I don't think is fair but is better than nothing but unfortunately I haven't heard from them since. I am continuing to send unanswered emails. Save your money and get a litter robot instead!

This is the worse purchase I ever made. The litter box quit 3 weeks after I purchased it! Repeated calls to customer service are ignored, so obviously they won’t honor their warranty. It is junk! If only I knew before I purchased.

This is a scam!! I have been trying to return for a month now!! I am well within the guidelines and policy!! I can't get a response!! The rake is flimsy and breaks the clumps into tiny pieces leaving the litter extremely dirty!!