els petReviews of elspet.com

It is unbelievable that a company can get away with this type of scam. My experience is like everyone else’s: -received the item without a problem. -decided it was too big for my space. Also, the blue light wasn’t turning on anyway; nevertheless, the item did not fit my space. -emailed back and forth several times. I was VERY clear with what I wanted: a return receipt so I can send it back for a refund. -they stopped emailing me back. The last email was that it would not be economical for me to return it since it’s expensive and they will not pay for the return. I told them I wanted the return slip anyway. I never received it. -I called the company and had to leave a voicemail. They have not returned my call. -the monster-sized box sits in my garage. I will not sell it because I believe it’s a faulty product and I wouldn’t do that to someone else. -a $300 loss

I received the product and after doing everything that was requested, they will not offer a refund. They offered a $15.00 refund on a $285.00 purchase. I split my wi-fi to accommodate the settings and it did not work. I sent videos and of course they can't retrieve them. Still no resolution. I would never buy form them again.

We ordered the cat watering product First they charge for shipping after we add additional to get free shipping ten called over and over never return call. Then when product arrived the water pubmp does not work and again they do not responsed by mail or phone . We purchase magor cat elctric box from them . We will never buy another item from this company

The litter box doesn't rotate until i push the button and it gets all over the floor. The product does not work the way it's supposed to. It may just be the one I purchased. I've called and left voicemails for customer service and have yet to receive a call back. I finally filed a claim with my bank because I'm not getting anywhere with Elspet.

This was the most awful customer experience I’ve ever had. They did not acknowledge the $230 promo discount and after requesting a cancellation before the shipping confirmation, as stated in their policy, they still charged me FULL PRICE and shipped the unit. Then after 3 weeks of requesting a return with full refund there was little to no response from their customer Service team. I was forced to resell this privately. I am out almost $400 and I will tell everyone I know never to buy anything from this company. Spend the extra money for a litter robot, their customer service is exceptional and it’s worth it.

We ordered 2 Gy color litter boxes and we received 2 white litter boxes with blue inserts and we have called and sent emails and proof of these packages and still no results. No refund, no nothing.

I hate this litter box! The rake always gets stuck on the door! I tried to get a refund but that was a no go. Please don’t waste your money……..go Litter Robot!!!!!!

Avoid these people like thae plague. If for whatever reason that you have to send it back, they will make you pay to return it. Mine did not even work, and they would NOT give me a return label. I am disputing this charge with my credit card people. I'm leaving more negative reviews on Google, Amazon, Nextdoor, and whoever else I can think of.