els petReviews of elspet.com

I've been using this litterbox box since March 8th, 2024. It did come with extra bags, rake, and foam pieces. It definitely beats constantly scooping the litterbox, although there is still scooping involved. A lot less, though. Depending on the litter used, there will be little pieces of dirty litter the rake misses. I like this litterbox for the most part, but there are some annoyances. I had no idea the clear liner in the bottom of the pan was not suppose to be removed. There is a sticker, but the machine comes almost completely together so you don't see that sticker while removing all the other packaging foam, plastic, tape, etc. It's not shown anywhere besides a hidden sticker to leave the tray plastic liner in place. This has been an extreme annoyance for me because I've had to find something to replace it with (contact paper, but have to change it when the cats pull it up while covering their mess) so it helps the dirty litter not stick to the bottom when the machine scoops. There is a gap on the bottom of the pedestal part. Cat litter gets on the floor underneath instead of in the holder part of the pedestal. I could push the pedestal in farther to avoid this, but then there's barely any of the leak pedestal showing. It's easy to just vacuum up, however, and there's a cat mat I place underneath. I've had to tape in the red cushion pieces because they fall out or cat's are able to paw them out no matter how they are adjusted. I never fill past the fill line, but the first rake broke within the first year. The second rake currently has 2 pieces broke off, and I can't replace this part without paying over $50. I clean the box regularly, have always put the recommended amount of litter in, and it scoops after each time a cat uses the litterbox so I can confidently say the rakes have not broken due to user error. I don't regret my purchase. It still beats having to scoop by hand daily. I haven't used the clock or sleep function. I found the app is kind of useless. It's made for one cat. I hardly ever open it unless I need to do a manual scoop. Something important to note: you need to keep the box because in order to return the machine if anything is wrong with it or you just dont like it you need the original packaging. Make sure you read all return terms. I got my machine for $275 during a sale els pet had. Even if I had to return it, I probably wouldn't. The fees they would charge vs. what I paid just wouldn't be worth it. This is an updated review on June 1, 2026

We purchased the robot litterbox and litter for our 3 fur babies, we've experienced a few issues, 1 of which we were asked to send a video of and customer support figured out the issue immediately which was very helpful. The only concern we have now is that we have to change the bag every day because it brings gnats in our home and we can't get rid of them, I don't think this was actually made for multiple cats is all.

The overall concept is a must have in the home. This particular is more of a cheaper end model. Their service experience could improve, you'll only get through by email and photos. There's red foam pieces that get inserted in the inside wall to prevent cat liter going out the side holes. My cat loved to remove these a d nothing locks them in. But aside from that, my cat loves it, it's a much better look than most litter boxes, and a breeze to dump the filled receptical compartment and replace the trash bag that goes with it.

I was tired of scooping cat litter. I found this online and for the price being half the liter robot I thought why not? My cast wouldn't touch it for the 1st week. They didn't like the liter I got thru them. Once I did a half and half my one cat decided it was ok. My other cat still was not convinced. I took my 2nd liter box away and thankfully she started using it. Pros: It's quiet so it won't scare your cats. Much better than scooping poop 2 or 3 times per day. You just pull the bag out tie it up and toss it out. Bags are equivalent to buying genie bags. The app shows when and how long your cats spent in it. I like the light on at night. You can turn the light off. Cons: You can only use a certain amount of liter too much and the rake won't go thru the litter. It's gonna take a minute to figure out the right ratio. The app is ok. For some reason the only glitch I have is the app shows the cat litter as being low even if I just filled it. I feel like I can smell the litter a bit more than I could before. Customer service not very helpful. I had asked what happens if my cats won't use it. They said it could be returned but I would have to pay shipping. No way this thing isn't light weight. Other than that it works as it should. I haven't had any issues with the liter box not working so far. I would recommend using arm and hammer slide liter. It doesn't stick to the box and it is very fine. If you dont want to spend 600 bucks on the higher end units then this will work just fine for you.

Love the concept, but the automatic feature never worked. Nor could I get the smart feature to work. could only get it to work by pushing the button. Seems to scare my cats. Only one of them used it a few times.

So far have used this for three months and it is far the best automatic litter tray we have used. It is superior to the Whiskers machines because it deposits cat litter straight into the receptacle at the back. Downside is unless you order from E Bay or Amazon you may have problems returning it. The item is shipped from the UK but then expects return to China without supplying a shipping label. So if you order it and simply don't like it you may have problems returning it as the cost is over £200. If it is faulty you are protected by E Bay and Amazon. I also suspect the reason it has worked so far for us is that we are using high quality Felipure clumping litter which the rake seems to like. Also overall it looks less robust than the Whiskers models which are over twice the price. But for £300 we would still recommend as none of these automatic cat litter machines are perfect. Just be aware of what I've said to you. Also you need quite a bit of space for these machines. You need to empty every day despite the blurb and don't really want them in your lounge or bedroom! Hope this is helpful.

I'm having an issue with the rake pulling the red gaskets out randomly and depositing them in the waste bin. Els Pet is supposed to send me new gaskets, but my concern is that it will continue to happen with the new ones. It's pulled 4 out already, and since it's deposited in with the waste I'm not about to fish them out. I'm wondering if the unit itself should be replaced.

Fast shipping. Leaks litter when it cleans just placed a plastic chair mat. Not a lot of room for cat. Litter pan is not deep replacing litter every other day. Disappointed in quality of the box. Regret getting it