El Monte RVReviews of elmonterv.com

The RV was really nice. It wasn't the highest of quality, but it was new and clean, easy to drive and operate. It met our needs. We would probably rent a little larger one next time, but that was on us not the company. The check in process was terrible, if I am being honest. We had an appointment to pick up and waited over two hours to even be taken over for paperwork. We drove almost three hours to pick it up, and the whole process took well over three hours with the wait and check in - so 6+ hours total plus the 3 hour drive home.... a whole day just for pick up. I tried to talk to a few employees and they just skirted around us. I believe our RV was not the one they gave us and they had to scramble to find one.... At check in, we had preregistered everything and I was told it wasn't correct and we had to completely redo everything, including charging our card nearly $5,000 that they said they would reimburse. That took a week..... I felt like they were pretty unprofessional at the front desk and when asked about a discount that I had previously entered, they said that was for preregistering..... which we had already done. ..... it was a little shady. The gentleman and lady that helped us with going over the RV before we left were great.

We did a road trip in the US in June 2025 and overall the trip itself was absolutely amazing. However, there were several issues with the rental experience. First, the vehicle we received was not the one we had originally booked. On the pickup morning in Miami, we were instructed to call the location before arrival, but no one answered the phone. The Miami office itself was quite run-down and did not give a very professional impression. The vehicle was new, but especially the interior was in poor condition. The radio literally fell inside the dashboard, and one of the slide-outs broke during the trip. On the positive side, communication with roadside assistance was smooth and we did receive help when needed. Still, the vehicles seem to be poorly maintained overall. Along the route, the service points in Las Vegas and at the final drop-off location in Los Angeles were excellent — modern, professional, and very helpful. Despite these issues, the road trip itself was fantastic and we created unforgettable memories.

I live Bad experiencia because water pump motor no works i call customer services never help me

First of all, I’d like to start out by saying that the staff at the Amonte location are outstanding! They did an absolute great job. On the other hand, the RV that I I rented this time was very disappointing. There was no TV in the bedroom, but there was a place for one the toilet valve leak leaked water filling the black tank three times when it shouldn’t have filled completely even once I know what I’m doing. I’ve been using RVs for over 20 years and that black tank should’ve lasted us the whole trip. The refrigerated door wouldn’t stay closed. We had to tape it closed while we were driving or the food would fall out the door to the bedroom I had to repair myself. The latch was broken and it wouldn’t stay closed. The shower door was very hard to get on latched once it was closed and was falling out of the track. The only other TV we had was up in the bad area above the front seats and it swung around so we could use it, but it was so small. It was useless. This is the fourth time I’ve rented from your company twice under a corporation in the San Fernando Valley and twice at the location in Riverside the other three times I rented they were class a coaches, they were in good shape and had no problems, but this class sea coach that I rented this time was just a piece of junk. It wasn’t well maintained. And I was very disappointed.

The RV strikes a great balance between comfort, usability, and practicality. Whether for weekend trips or longer road adventures, it feels like a comfortable home on wheels. We're excited to put many miles on it. Highly recommended.

The trip was amazing but please make sure to check everything over and confirm it’s all in working condition. Arrived to pick up motor home and they wanted to give us a unit that had front tire tread wear to the point of a possible blowout, if we had not noticed it for ourselves. The girl helping us was very apologetic but the technician as just complaining “we have to take it to the tire shop and it’s going to take hours” as if that was going to make me change my mind and take it that way. The girl helping us got that all worked out in about 45 mins and continued to be apologetic. On the trip, we were using the bathroom faucet and it appeared to be glued together under the counter and was falling apart. But the biggest issue we had that changed the trip comfort level, was when we were attempting to empty the sewage and come to find out that the unit didn’t have a sewage hose, only (2) water hoses. The sewage box was there, but had an additional water hose inside the box for a total of 2? Upon calling customer service, they advised me to go buy one and they’ll reimburse me. Great! I want to drive around on my vacation and try to find a sewage hose when this should’ve been on the checklist when the technicians go through the unit to confirm it’s ready to rent out again, much like the two front bald tires. Please do better with quality control and repairs.

RV was good for the most part but the refrigerator didn’t work and no discount was given when we returned it even though we were told there would be one. We are going to try again this summer but definitely not blown away.

The RV's sewage system was incomplete. The elbow connector to the campground's sewer system was missing. Only the day after my arrival at the campground was I able to buy the plastic elbow connector. Although I was reimbursed, the inconvenience was felt. The retrieval and return of the RV are very slow.