El Monte RV Reviews | Read Customer Reviews of elmonterv.com

El Monte RVReviews of elmonterv.com

4.1832 reviews
Vehicle Rental
12818 Firestone Blvd, Santa Fe Springs, California

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El Monte RV

About El Monte RV

El Monte RV began in 1970 with a simple mission: to help people discover the freedom and joy of RV travel.From one location to a nationwide network, we've spent over 50 years helping families and adventurers from around the world explore the open road.At El Monte RV, we’re more than just RV rentals—we’re your gateway to unforgettable journeys. Whether you're cruising through national parks, scenic coastlines, or hidden gems across America, our team is here to support you with well-maintained vehicles, expert guidance, and a passion for adventure.We believe in exceptional service, quality RVs, and creating lasting memories—one road trip at a time.

El Monte RV (elmonterv.com) has 832 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: elmonterv.com
Website: elmonterv.com
Category: Vehicle Rental
Location: Santa Fe Springs, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 96% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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El Monte RV reviews

Showing 119 reviews with 4 stars · Clear filters

Lars
Aug 6, 2026
Übergabe und Rückgabe war Gut.
Übergabe und Rückgabe war Gut. Fahrzeuge und Material sollten von El Monte besser kontrolliert werden. Küchenmaterial war noch Schmutzig von Vormieter und Material war nicht komplett!
Response from El Monte RVAug 10, 2026
Hallo, vielen Dank, dass Sie Ihre Erfahrung mit uns geteilt haben. Wir freuen uns zu hören, dass Übergabe und Rückgabe gut verlaufen sind. Auch Ihre Hinweise zum Küchenmaterial und zur unvollständigen Ausstattung wissen wir zu schätzen. Das entspricht nicht dem Vorbereitungsstandard, den wir anstreben, und Ihr Feedback hilft uns, unseren Reinigungs- und Kontrollprozess genauer zu überprüfen.
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Cindy
Aug 4, 2026
Helpful, but room for improvement...
We had to use El Monte RV after a last minute cancellation on a different company's RV. While we were super grateful that they had RV's available to rent and the staff at this particular RV center were fantastic, the process was a bit annoying. It felt like we were being "nickel and dimed" for a lot of little things. Each mile, pillow, towel, utensil, gallon of fuel... It seems like it would be easier to build a reasonable amount into the total price. It was $75 for a bedding set, so with a family of 6 we opted to go out and buy our own bedding which cost us closer to $200 instead of $450 but then needed to take time to go donate all that bedding before we left as we had flown in. It just seems like a waste of resources. The RV itself was fine, although it would be nice if they put a hard copy of directions or a manual in the RV as where we were traveling did not have cell service to look up the QR codes that were posted in the RV. Again, overall, positive experience... some things just left a bit of a sour taste in the travel mouth.
Response from El Monte RVAug 5, 2026
We appreciate you sharing your experience, especially after a last-minute change in plans. We are glad our team could assist you and that you found the RV itself to be satisfactory. We understand your frustration regarding the itemized costs and the need to purchase bedding. Your feedback about the "nickel and diming" feeling and the absence of a hard copy manual for areas without cell service is very valuable. We are always looking for ways to improve our service and make the rental process smoother for our customers. We will certainly consider your suggestions as we review our offerings and information provided.
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Thoralf
Aug 4, 2026
The briefing on the handover of the…
The briefing on the handover of the motorhome was complete and friendly. There were no outages during the tour.
Response from El Monte RVAug 5, 2026
We're so glad to hear that the motorhome briefing was thorough and friendly, and that your tour went smoothly without any issues. Thank you for sharing your positive experience!
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Patricia
Aug 1, 2026
I have rented from El Monte several…
I have rented from El Monte several times. Customer service is great. I had no issues with them.
Response from El Monte RVAug 3, 2026
We're happy to hear that our customer service has consistently met your expectations during your multiple rentals. We appreciate your positive feedback!
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bruce Z.
Jul 31, 2026
was easy getting rv in san francisco…
was easy getting rv in san francisco and droppin g off in seattle. didnt appreciate having to pay a fee for the use of the awning and had massive ant infestation at the start. we took care of it and wasnt a problem.
Response from El Monte RVJul 31, 2026
We appreciate you sharing your experience with us. We're glad the RV pickup and drop-off were easy for you. We regret any inconvenience regarding the awning fee and the initial pest issue, and we're reviewing our procedures.
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Maximilian R.
Jul 18, 2026
Overall
Overall, the experience was very good; however, I felt there was a lack of communication in my language (Spanish or Portuguese) to better understand how to operate the vehicle's systems. I consider the fuel consumption to be too high—in our country, large vehicles use diesel with additives, which makes them more powerful and fuel-efficient. I also found that the gray and black water tanks fill up very quickly. All in all, it was a good experience, but better performance is needed to make the trip more enjoyable. As for El Monte, I recommend them and have no complaints, other than the points I mentioned earlier. Thank you!
Response from El Monte RVJul 20, 2026
We appreciate your detailed feedback regarding your recent experience. We are glad to hear that overall it was very good. We understand your concerns about the lack of communication in Spanish or Portuguese for operating the vehicle's systems, and we recognize the importance of clear instructions in multiple languages. Your observations about fuel consumption and the rapid filling of the gray and black water tanks are also very valuable to us. We are always looking for ways to improve our vehicles' performance and the overall enjoyment of our trips. We are committed to enhancing our services based on your insights.
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Manfred S.
Jul 14, 2026
Very friendly - we had a fantastic holiday
Very friendly, prompt reaction, positive surprises. We rented it the second time and will do it a third time next year!
Response from El Monte RVJul 15, 2026
We are so happy to hear you enjoyed your second rental with us and plan a third! We appreciate your kind words about our friendly service and prompt reactions.
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Derick
Jul 11, 2026
Very friendly and efficient
Very friendly, on time. The staff are amazing and took care of all my questions and helped more than I expected. The RV was in great shape. The only issue we had was that the house battery would not charge from the shorepower which is a big deal.
Response from El Monte RVJul 13, 2026
We're so glad to hear that our staff provided such amazing service and that your RV was in great shape! We understand how frustrating the battery issues must have been and appreciate you bringing it to our attention so we can look into this further!
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