El Monte RVReviews of elmonterv.com

I would like to say that the RV we rented from El Monte for 5 weeks was absolutely fine. No complaints! Unfortunately, after 2 of the 5 weeks of vacation, we received the news that my mother was dying. From Bryce Canyon NP, we drove to the nearest international airport in Las Vegas. Although we picked up the RV in San Francisco and were supposed to return it there as well, we returned it to the El Monte branch in Las Vegas. We had already paid for 3,000 miles in advance, but we had only driven 1,000 miles. We also returned the RV 3 weeks early. Naturally, this RV will be rented out again within these 3 weeks. The staff in Las Vegas offered their condolences. Unfortunately, we were told that we had to pay $1,800 drop-off fees because we did not return the RV in San Francisco. We also received absolutely nothing back for the 2,000 miles already paid for and unused, nor for the 3 weeks that we returned the RV early. They also told us: "You must have insurance; surely that covers it?" Unbelievable! We were very disappointed in El Monte. We had expected a more humane response in such a sad situation. The $1,800 penalty drop-off fee, in particular, hurt a lot. We had expected more compassion. We didn't return the RV 3 weeks early for fun. This was an emergency. Manager Florian Heris (or Henis) could do nothing for us. Head office had decided not to show any leniency. We paid because we wanted to go home urgently. My mother passed away a few hours later. You could have handled this better and more humanely, El Monte! We still hope for a refund of these ridiculous extra costs paid, and perhaps the unused miles and weeks. -------------------------------------------------- May 30, 2026: NEW MESSAGE AFTER REPLY EL MONTE on May 23, 2026: You bring up 'Financial Planning'!? Why!? My point is that you make no distinction between a voluntarily cut short vacation and one involuntarily cut short due to a tragic death. I feel that you show no empathy and offer no humane response. For you, it is all about making money! Just issue an invoice for an extra $1800 right away and whatever you do, don't refund anything for unused miles or unused RV rental weeks. That is very sad!

Experience catastrophique. Defaut de conseil de l'agence de L.A qui ne nous à pas imposé d'assurance, du coup on s'est retrouvé non assuré et avons du rendre le vehicule de manière anticipée.

I was in vehicle #35817 when I received it, it was dirty, the floors were dirty, the cutlery was sticky. In addition to that, the employee who greeted me was unwilling to explain the proper functioning of the vehicle. But the worst part wasn't that, but rather when, after driving for a couple of hours, I arrived at my first campsite. As soon as I turned off the truck and was relying solely on the battery power, everything failed. The lights flickered after 15 minutes, and when it started to get cold and I tried to turn on the propane heater, it only came on for 5 seconds before shutting off completely. No more lights, no more refrigerator, and no more heater. It was a very cold night, and you could really feel it inside the truck. My wife, my 3-year-old son, and I spent a very cold night. The next morning I called the roadside assistance number and they told me to go to a place 15 minutes away to have the batteries changed, but they didn't have them. So they told me the best option was to drive 30 minutes in the opposite direction from where I was continuing my trip to a workshop where they could change the batteries. I did this, losing approximately 3 hours between going there, waiting for them to change them, and returning the way I was going. I wasted vacation time and money, not only on fuel but also on the food in the refrigerator that spoiled due to the lack of power. After all that, the trip went normally and the truck worked correctly. Now, when I went to return it on May 3rd, another problem started. Apparently, the rear bumper has a very small dent, which I don't remember when it happened since I hadn't noticed it. To summarize, they charged me $1200 for the rear bumper damage, even though I had VIP insurance But for delivering a dirty truck, spending a freezing night with my family without electricity, having to throw away food, spending money on gas to drive back and forth to replace the batteries, and losing half a day of my vacation, they're only refunding me $90 in compensation. It seems very unfair that if I have to cover the excessive costs of the bumper repair, the company, El Monte, won't take responsibility for all the lost time, money, food, cold, and stress that my family and I endured.

Would never use them again. Very sleazy and unethical

In short, by the 4th night with a malfunctioning fridge, toilet vent and a massive shower leak that flooded the RV after every shower attempt (see attached video), driving us to spend about an hour daily work to try pulling the water out, and after spending a day in the repair shop that roadside service directed us to try and fix El Monte’s RV (which didn’t solve the shower/fridge problem), we decided to “pit stop” and spend the night in a hotel (closest we could find to our reserved RV parked campground) until we finally got a new RV, only the next day and after wasting another half day waiting, including one hour late to the committed ETA, which resulted in missing our booked tour later that day. The repair shop acknowledged all RV issues and noted El Monte are not allowing the necessary part change to fix the fridge (suggesting we use ice and survive through the week). The RV swap delay was excused by ridiculous arguments of RV speed limitations (supposedly shouldn’t be new to an RV rental company and should have been accounted for…) and overall it seemed very unprofessional and completely disregarding our vacation’s travel itinerary. Also worth mentioning that the first RV we got wasn't the exact model we reserved (Road bear vs El Monte RV unit in our reservation). This is definitely not what/how I’ve envisioned my first RV trip to look like and is all “thanks” to El Monte RV and their “great” roadside service in addressing their RV basic problems. Very unprofessional IMO in maintenance/basic RV check before customer pick up and customer service, disregarding customer’s long waited and planned precious vacation time! Quick update to the above - El Monte did follow-up with reimbursement for the Hotel ("pit stop") stay and "partial compensation for lost time and inconvenience" (quoting from their customer service mail") so that might be an evidence that it's treated as a "one-off" and not their expected standard.

No magnets on cupboards. Plates fell out at first break and hit my HUsband on the head. No Air con . Sofa back wouldnt stay up. Seat belt not working in dinning area. Water leakage from fresh water fill. only supplied one sheet and 1 blanket per person....for two weeks. no dishcloths or tea cloths or washing up liquid provided

The rv was not clean. We had to empty the black tank. On the second Day we had slug in toilet bowl. The fuel tank was not full. In the kitchen kit you did not provide any sauce pan....

No se puede estacionar en ningún lado de todos lados te echan a los 100 km se prendió el cheq del motor usándola súper despacio a50 millas máximo. No me reembolsaron nada la chica que me atendió no sabía español no sé ocupó de buscar algún que supiera. Me cobró por las sillas y no me las dio pagué por mil millas use 200 y ni siquiera eso me reembolsó. Nadie me avisó que era tan difícil llegué a un camping tarde 19 hs y no se podía entrar traté de dormir en un Walmart y nos hecharon. Luego en un estacionamiento de camiones y tambie a las 3 hs nos hecharon osea no pude dormir en ningún lado cuando me dijeron que había muchos lugares.