El Monte RVReviews of elmonterv.com

Response from El Monte RVMay 22, 2026

We sincerely apologize for the excessively long waiting times you experienced. We understand how precious your vacation time is, and it is frustrating to face delays, especially after long journeys. Your feedback is valuable as we are continuously working to streamline these processes to ensure a more efficient and pleasant experience for all our guests.

Response from El Monte RVMay 20, 2026

Thank you for sharing your feedback. We’re glad to hear the RV was clean at pickup and that our team was able to provide excellent support when your plans had to change unexpectedly. We also appreciate your comments regarding the mattresses, bedding, and household items, as feedback like this helps us continue improving the guest experience.

Response from El Monte RVMay 4, 2026

Agradecemos por compartilhar seu feedback. Lamentamos que o veículo não tenha atendido totalmente às suas expectativas durante a sua viagem. Essa não é a experiência que buscamos proporcionar e agradecemos por ter nos alertado sobre esses problemas. Agradecemos novamente por nos escolher e esperamos ter a oportunidade de lhe proporcionar uma experiência mais tranquila no futuro.

Response from El Monte RVApr 30, 2026

Thank you for sharing your feedback. We’re glad to hear the vehicle was in good condition and that the walkthrough was thorough and patiently explained. We’re sorry, however, that the pickup wait was longer than expected and that the tone at the front desk did not feel as courteous as it should have. That is not the level of service we aim to provide, and we appreciate you bringing it to our attention. Thank you again for choosing us, and we hope to have the opportunity to provide you with a smoother experience in the future.

Response from El Monte RVApr 17, 2026

We appreciate your continued business and are sorry to hear about the RV issues. We value your feedback regarding the USB ports and road noise, and we'll address these concerns to improve our RVs. We're so glad you still had a good time!

Response from El Monte RVApr 13, 2026

Thank you for taking the time to share your experience. We appreciate your feedback about the checkout process, fees, mileage, and return window, as clear communication is an important part of the rental experience. It is also helpful to hear that your return process was quick and that the check-in team was able to make that part easy for you, and we hope to see you again soon!

Response from El Monte RVApr 3, 2026

Thank you for sharing your experience. We’re glad to hear our team was able to assist, but we’re sorry that the deposit process caused delays and frustration at the start of your rental. Your feedback has been shared with our team, as we understand how important a smooth and efficient pickup experience is!

Response from El Monte RVMar 23, 2026

We appreciate your feedback regarding the booking process and staff. We're sorry to hear about the gray water assembly issue and the cleanliness of the RV. We'll review the design and address the cleaning concerns. Thank you for bringing this to our attention!