El Monte RVReviews of elmonterv.com

Our rental RV broke down the second day we had it. They eventually brought us a replacement RV 4 days later that was worse than the one I originally rented. So, I paid 2400.00 for something I wasn't even able to use and our vacation was ruined. No one seem to care at El Monte. We feel completely screwed.

Wir haben leider keine guten Erfahrungen gemacht - weder mit dem Wohnmobilvermieter El Monte, noch mit der Vermietstation in Princeton/Miami. Unser gebuchtes Modell war defekt. Deshalb haben wir ein größeres und älteres Modell bekommen. Unser Problem war, dass wir Stellplätze vorgebucht hatten, die für Modelle bis maximal 26 Fuß geeignet waren. Als wir dieses Problem schilderten, sagte man uns, das Ersatzmodell sei auch nur 26 Fuß lang. Hier hätte man transparent sein können und die Kunden vorab informieren, anstatt sie vor vollendete Tatsachen zu setzen. Leider stellten wir erst später fest, dass die Angabe bzgl. der 26 Fuß nicht wahr war. Die Mitarbeiterin war in ihrer Laune sehr sprunghaft. Also Kunden fühlten wir uns ziemlich unerwünscht. Die Station war ein Lagerraum mit Schreibtisch. Der Wohnwagen wurde schon diverse Male repariert. Wir haben eine Plastikleiste verloren. Wir konnten zum Glück nachweisen, dass auch hier ein Vorschaden vorlag und die Leiste nicht vernünftig montiert wurde. Man wollte uns diese zunächst in Rechnung stellen. Vor der Übergabe sollte man unbedingt ein Video vom ganzen Wohnmobil machen: Ich wies bei der Übergabe auf diverse Kratzer und Macken hin. Die Mitarbeiterin sagte sinngemäß, dass diese nicht ins Gewicht fallen und nicht notiert werden müssten. Bei der Rückgabe müssten wir dann doch über einen Kratzer diskutieren, den angeblich wir verursacht hätten. Die Mitarbeiterin reagierte sehr patzig, als wir erklärten, dass definitiv ein mangelhaft reparierter Vorschaden vorlag und auch der Kratzer bereits vorher da war. Wenn man kritische Fragen stellt, bekommt man nur gesagt, dass die Station nur ein Franchise sei und man sich als Kunde direkt mit El Monte auseinandersetzen muss. Das war nicht unsere erste Wohnmobiltour in Nordamerika. Aber es war die erste mit El Monte. Und mit El Monte war es definitiv die letzte. Leider haben wir es versäumt, uns mit den Bewertungen der Station zu befassen. Dann wäre uns aufgefallen, dass die Vermietststion bei Miami unter den El Monte-Stationen deutlich schlechter bewertet wurde.

Bad service!! Vehicle was not working so I called and returned very next morning! They said they didn’t have anything available! Now they don’t want to refund!! This is just robbery!! I did contact guest services, still nothing was done! I returned vehicle as instructed by one of company's mechanic! who recommended we do NOT take vehicle and return to facility which would make me loose 15-17 hours of my trip! I paid for 2000 miles!!! I went in the morning to return vehicle and Tomas greeted us and made us aware there was no other RV available because they need to get serviced before given to a customer which is understandable! so I requested a refund and went on my way! NOW it turns out company does not believe in refunds on something they are responsible for! they I believe I should still pay regardless of the situation!!! disgusting !!! I paid to park at their facility for 100 plus tx! in which my vehicle only stayed 1 night do to the situation! we'll they don't believe in refunding that either!!! instead of keeping a customer that has actually booked with them in the past they prefer to loose a customer a create a bad reputation !!! worst experience !!!

They never responded to my complaint and cheated me out of my deposit

Nous ne pouvons pas brancher le propane, car dès que l’on mettait la gazinière en route, une forte odeur envahissez le camping-car dès qu’on mettait l’eau chaude en route à la douche, une erreur se produisait ( er3) . Le slide s’est coincé au bout du 10e jour. Si à chaque fois on avait dû se démerder et ramener le camping-car, faire réparer notre séjour été divisé par trois car étant dans les zones des articles il aurait fallu faire beaucoup de kilomètres avant me trouver un réparateur…. Aucune compassion. Nous avons rendu le camping-car par obligation, car ce n’n’était plus des vacances pour nous trois jours avant le Out

The reserved size (small) was not available for pick-up and that was a major issue once my reservation at yosemite had a size restriction (i was at an exit and there was a Huge tree on the back of designated camping spot). The manager simply said that was nothing he could do so i refused the leave with the medium RV. That delayed my whole trip in one day since que outside agency i hired found a small RV até Road Bear, which i picked up the next day.

I am writing to formally express my disappointment regarding the RV we rented from your company and the way this situation was ultimately handled upon return of the vehicle. Reservation Reference: XQB673876-1 From the very first night of our trip, the RV presented serious battery issues. A battery alarm continuously sounded throughout the entire night, making it extremely difficult for us to sleep and causing a very stressful and uncomfortable start to our vacation. The following day, we contacted your support team multiple times in order to solve the issue. Unfortunately, the assistance initially provided was extremely poor. On two separate occasions, we were instructed to drive to auto parts stores so the battery could supposedly be checked and repaired. The first time we were sent to AutoZone, and the second time to O’Reilly Auto Parts. In both cases, the staff informed us that they do not service RV batteries and only work with standard engine batteries. As a result, we wasted several hours of our vacation driving between locations and trying to resolve a problem that should never have existed in the first place. What was especially frustrating was that after the first failed attempt, the exact same mistake was repeated a second time. This caused a great deal of unnecessary frustration and stress. You can verify all of this in the conversations and calls we had with customer service, where it became very clear how upset we were with the handling of the situation and the lack of an effective solution. Fortunately, during our third attempt to seek assistance, another phone agent handled the situation professionally and in the way we originally expected from your company. This agent personally contacted an RV repair workshop, spoke with them directly, asked them to wait for us because it was already late in the day, and arranged for the batteries to be replaced properly. The repair shop changed the batteries and billed the repair directly to your company. We truly appreciate this agent’s effort and professionalism. However, this effective solution only came after two failed attempts that ultimately caused us to arrive approximately five hours later than planned to Yosemite. This situation had a significant negative impact on our trip. We traveled all the way from Argentina and spent a considerable amount of money for this vacation. Due to these delays and inconveniences, we lost valuable vacation time during what was supposed to be a once-in-a-lifetime experience. Additionally, because the battery system was malfunctioning, we were forced to run the gasoline generator for extended periods of time simply to prevent the battery from dying completely and to avoid losing the food stored in the refrigerator. This caused us to consume considerably more fuel than expected, creating additional expenses and inconvenience that were directly caused by the defective condition of the RV. When we returned the RV and explained the entire situation, we were informed that the compensation offered would only be approximately $90, justified as the equivalent of one rental day. Respectfully, we do not believe this is a fair or reasonable resolution. While the base daily rate may have been around that amount, the actual total cost of the rental was approximately $1,600 once insurance, fees, and additional services were included. More importantly, the issue was not simply the loss of a few hours. The reality is that we were given an RV with mechanical issues from the very beginning, suffered a sleepless night, lost valuable vacation time, incurred additional fuel expenses, and received ineffective support throughout the process. We are not seeking anything unreasonable, but we do believe the compensation offered does not adequately reflect the seriousness of the inconvenience and the negative impact this had on our trip. We respectfully ask that you reconsider the amount refunded and provide a more appropriate compensation for the overall experience. We look forward to your response.

It was an outdated camper van. All the batteries died during the trip. Therefore, nothing worked at -4 degrees Celsius – no heating at all. It was very cold inside. Camping chairs were charged for but weren't included.