El Monte RVReviews of elmonterv.com

Driving an RV when you are on holiday is a pleasure. Renting an RV from Elmonte/Roadbear, makes the pleasure unpredictable, because on forehand you do not know what type of RV you will drive. The terms and conditions of the rental agreement, states that they have the right, depending on availability, to give you an RV of their choice. In fact, this means: We decide and you have to accept, Company first, customer second. We always like to drive in an RV of limited length. Therefore we order always a C Small C 21-23 ft. Instead of that they will give you an RV of 26 ft. It is presented as an "Upgrade". We do not want it. You can refuse it, but there will always be an availability reason on hand that will tell you, This is your RV type. This year we ordered again the C Small C 21-23 ft. This time a 24 ft unit was presented to us. Instead of last year, we now made a one way trip from Las Vegas to Denver. We did not expect to bring a brand new RV to Denver, but the one we had was far away from new. It was presented as a 2026 model. However it had run already 23.000 miles. The miles are made in 2025. The Rv was very dirty at the outside. Recently not cleaned and recently not used. It was equiped with a slide out (not wanted) and an heavy steel construction at the back of the car to tow something or to carry bikes(not wanted) Both items increase the fuel consumption and makes the RV not comfortable to drive. We also had to deal with a leaking black water tank valve. Sewer will build up behind the sewer cap and comes out every time the cap is removed to empty the tank. Lack of maintenance. Not cleaning the black water tank. The manager in Denver was not happy with the returned RV. However he decided to give us a refund of 15% of the rental cots, for all the shortcomings we had. To conclude: it is time to look for the Exit of El Monte /Road Bear. The uncertanty regarding RV type is too high and the reliabillity is too low.

Je suis très déçue de mon expérience avec ELMonte RVlors de notre location de camping-car à Los Angeles. À la prise en charge, plusieurs éléments importants n’étaient pas conformes ou non mentionnés : absence de vérins, ce qui nous a obligés à en acheter manuellement à nos frais pendant le voyage. Lors de la restitution du véhicule, on nous a assuré que ces frais seraient remboursés. Aujourd’hui, presque trois semaines plus tard, je n’ai toujours reçu aucun remboursement sur mon compte bancaire, malgré plusieurs tentatives de contact restées sans réponse. Au-delà de cela, le camping-car présentait de nombreux problèmes : placards qui fermaient mal, détecteur/incendie sans pile qui s’est décroché et nous est tombé dessus pendant que nous roulions, ainsi que plusieurs petits dysfonctionnements qui ont rendu le voyage moins agréable et ont créé un vrai sentiment d’insécurité. Le personnel sur place est sympathique, souriant et accueillant, mais cela ne compense malheureusement pas le manque de sérieux dans le suivi client et l’état général du véhicule. Vu le prix payé, nous attendions une prestation bien plus professionnelle et transparente. Entre les mauvaises surprises tout au long du séjour et l’absence totale de service après-vente ensuite, je ne recommande pas cette agence.

We booked for a trip in February, then the forecast was for torrential rains. My husband called to cancel. He spoke to El Monte who said he had to call corporate, who said he had to call El Monte, who said to go online. This went on for days, just enough to put us outside the cancellation window. They charged him $300. to cancel. I booked us again (because I really wanted the trip we planned), that was my mistake. Our two and a half day trip cost over $1500! They charged for under minimum days, they charge for early vehicle pick up, they charge for late (after 10am) drop off. Ching ching. When we arrived to pick up the RV, the people at the front desk were indifferent, definitely not welcoming. Before I know it they charged my husband’s credit card $1500. For a DEPOSIT on the insurance! Crazy. That took the fun out of it. We just felt like suckers. When we went out to wait for our RV, it took forever. At the 45 minute mark I went in to ask about it. They looked irritated and said it will happen “shortly”. After that it seemed they intentionally slowed things down, to include checking out a couple who can after us. I should add I took our own pots and pans, our bedding, etc, and it was still over $1500. Returning the RV was easy and appreciated. That was the last time for us.

Propane regulator didn't work. I had to wait to get it fixed and it delayed my vacation. The generator didn't charge anything in the RV. This thing was very broken and no one tested it first.

Did not get the RV i rented. In fact got a smaller one. My father, who also rented that week, payed less yet his rv was bigger and better. When I asked Rosie at the front desk she responded by trying to gaslight me into thinking they were the same size when they literally werent. I got pictures. The water pipe also malfunctioned and when I took off the cap it sprayed urine and feces water all over me. Both the gray plug and black plug were in the closed positions yet somehow it still leaked and got me soaked. It was ridiculous. You would think they would provide a discount or at least apologize....nope. Nothing. At this point I dont think ill be renting at El Monte RV anymore. Too expensive to not even get the product I wanted.

This was the second time I rent an rv from here. The service was great even after I told them they for to empty the tank before they gave me the rv. We had to find somewhere to dump the water when are trip started. They apologize and gave me credit. The second time was not so great. The slider was coming out as I was driving. I had to pull over and call so they can help me put it back in. Only one side was out. The lady was great help me figure it out and we put it back in. I took another two hours to get to Mr destination. When it opened again. My kids screamed and I hit a parked car. There was damage to the side of the road. I called in again and told them what happened. They told me they will send someone to fix it. They never did. A guy with another rv show me how to wedge it so that it will not open as I'm driving. I drove back to California. I made it to the dealership. When I dropped it off and told them what happened. They kept calling people to go see it. Two men where looking at the damage then called a supervisor, then a manager. They told me s that cold not happened if I had video. I explained i was driving both time it happened and pull over on the side to try to fix it. I did not take video or pictures because I was on the phone. The hole tile i felt I was being interrogated. Not one person said "are you ok."" Is your family ok", I have 6 boys that got really scared when it happened. After I dropped it off the service was gone. I glad I bought extra insurance. I felt they cared more the damage than my family's safety.

We had a problem with the door that was very difficult to open. I called customer support several times, but no one was able to help us. The van was not in good condition.

The RV was very old, security belt broken, lot of screw out, lateral door Keys was twisted and broke after 1 day. No one from El Monte able to send me a new one. We had to use passenger door during one month... It looks that El Monte doesn't mind about quality of what they rent. Hopfully the RV motor and tires were in good shape for a safe drive.