El Monte RVReviews of elmonterv.com

The Vegas facility needs an uplift. It looks and feels like 3rd world experience. Embarrassing for a 1st world country servicing tourists. Check in was quick for us but so many international visitors were there for hours. I know this because we also where delayed once checked in because of a burst cooling pipe on our RV. The RV was not prep'd and dirty inside. While waiting for linens the pipe burst, thankfully. The linens were cheap colored navy blue and only received 1 pillow & 1 sheet for $75. Ridiculous! Rather sell new packaged linens for that price!! No zip up mattress or pillow protectors...gross! The generator stopped working 2 days from surrender. Otherwise the experience was amazing! Phoning customer service to find out how the oven worked was great. Why not include instructions in the RV?? For the ROI your company makes on each vehicle you should have 1st class facilities and impeccable linens. Whoever is the COO needs to visit these sites. No weekend drop off is just not excusable in the USA.

Alles in allem keine allzu schlechte Erfahrung, aber es gibt einige Punkte die verbessert werden könnten: 1. Fahrzeug-Übernahme (in Denver): ich musste das Übernahmeprotkoll vor Besichtigung unterzeichnen. Das ist absolut nicht kundenfreundlich: nach der Unterschrift hat man keine Möglichkeit mehr Mängel zu beanstanden! Uns hat man ein wesentlich grösseres Fahrzeug hingestellt, für uns mit Lastwagen-Lizenz war das kein Problem, aber es gibt Leute, die dürfen in ihrer Heimat keine solch grossen Fahrzeuge fahren (in den USA hingegen schon). Das kann bei einem Unfall zum Problem werden. Bei einer anderen Familie (Termin vor uns) hat ein Rad gefehlt - die mussten dann nochmals eine Stunde warten! 2. Fahrzeug: die Wartung ist eher mittelmässig: bei unserem Fahrzeug klapperten beide Seitenfenster (sehr nervig - wir haben uns selber geholfen und Polster dazwischen geklemmt). Die Blackwater/Greywater Schieber waren nicht dicht. Kühlschrank war verrostet und es fehlte ein Regal. Polster im Innenraum/Bett waren schon sehr fleckig (ich bin nicht heikel) und das Geschirr habe ich selber nochmals abwaschen müssen. 3. Freundlichkeit/Hilfbereit: die Mitarbeiter machen Dienst nach Vorschrift, erwarte nicht mehr! Auch Zusatzleistungen gibt es nicht: keine Seife, kein Spülmittel, keine WC-Chemie, eine WC- Papierrolle für eine Mietdauer von 10 Tagen und 4 Personen… Immerhin war die Rückgabe (in Las Vegas) unkompliziert: alles raus, Fahrzeug hinstellen.

The registration process is incredibly tedious, even for a CA resident, imagine if you were coming from another country! Besides the RV that looked clean on the outside was clocking 54000 miles and burning more gas than the Gerald Ford carrier at cruising speed. The tire pressure on the dash displayed a "faulty sensor" from the get go, that is until it turned to 1 low pressure tire, then flat (press = 0) We were lucky enough to find an American Tire shop in Palm Springs that installed the spare for us free of charge! Pick up and return were also in line with the registration: slow and un-friendly. This place doesn't make you feel welcome as a costumer, whatever it is on-line or in person.

Over all great costumer service at the Dublin (SF) location. We had an issue with an ant problem in the motor home we rented and the smell of cigarette smoke in the over head bunk above the driver and passenger seats. That was a bit disappointing to deal with but overall we managed to have a great trip.

Avis très mitigé... Points négatifs: - l'entreprise El Monte ne semble pas répondre aux critères de sécurité de certaines banques européennes (ex: double authentification). En conséquence: impossible pour nous de faire le dépôt de garantie (carte de débit ou de crédit, toutes ont étaient refusé car impossible de faire la double authentification) donc on est restés bloqués le premier jour, débloqués le second jour grâce à un ami américain dont la carte (américaine) marchait bien. FAITES TRES ATTENTION A CE TYPE DE PROBLEME, si nous n'avions pas eu cet ami cela aurait pu nous coûter tout notre roadtrip de 3 semaines... Incroyable aussi que le paiement en ligne depuis la France ait initialement fonctionné, pour qu'ensuite on nous bloque sur place avec le dépôt de garantie ! - 2eme point négatif: la maintenance du camping-car, qui est bien souvent demandée AU CLIENT !!! Nous avons dû changer l'huile moteur (avec remboursement ensuite, quand même) en plein milieu du désert (et perdre une demie journée), après un message alarmiste sur le tableau de bord. Pourquoi ce genre de maintenance prédictive n'est pas faite entre 2 clients ???? - dernier point négatif (moins grave): le camping-car est un peu trop standardisé et manque d'aménagements pour le rendre vraiment fonctionnel (coin poubelle, poches pratiques, des étagères utiles et pas juste un grand placard penderie qui ne sert à rien (qui prend des chemises et des costards pour un roadtrip ?)) Les points positifs (quand même): - le personnel reste très aimable (malgré la politique globale un peu bizarre de la maison mère, voir les points négatifs) - le camping-car est plutôt joli avec de belles finitions, et enduré bien la route - la réactivité du personnel El Monte en cas de problème est plutôt bonne - le check out s'est bien passé, et n'a pas duré des heures

Josh was helpful and apologetic for a 2hr wait while our vehicle got serviced at pick up- unfortunately we had no fridge for the 10day trip due to it breaking down (did have freezer).Phoned arts owner , supplied a photo of the serial number as requested he never bothered to follow up .El monte help desk did respond we did a full 12 hr defrost as requested, and no joy and no follow up. Obviously the fridge condensor fan is stuffed.Generator exhaust fell off , no tools to fix it, Warped oven hobs. And no water in fresh tank at first stop.50K miles on clock vehicle was nice to drive.

The RV was a 2025 model, but it already had over 50,000 miles on it—and it showed. The TV rattled excessively for the first two days before eventually breaking loose from its mounting bracket a few days into the trip. A cabinet door fell off on the first day, and there was a major heat issue that allowed excessive engine heat to pour into the cabin throughout the entire 8-day drive—in the middle of July. It made long driving days far more uncomfortable than they should have been. I contacted El Monte during the trip to report these issues but never received a response. That lack of customer service was just as disappointing as the condition of the RV. I understand rental vehicles get heavy use, but I expected a 2025 model to be better maintained and, at the very least, to receive a response when reporting significant problems during the trip.

RV rattled pretty badly on the bumpier roads, but we did travel over 4,000 total miles so, seeing as how it held up through all that distance, I can't honestly complain too much. I enjoyed the on site staff at the Vegas El Monte RV location, however their customer service hotline is basically useless. They fed me false information and tried to create entirely new reservations to avoid giving me due discounts, then proceeded to tell me someone at the location had "lied to me" about what they were able to offer me. I found the staff on site to be honest and helpful. Upon return, we alerted staff to an issue that we'd been concerned about causing us additional cost after the trip. The gauges for the black and gray water were not properly reading so it always showed full, even immediately after dumping. We were NOT charged extra for this. Other than that small concern, the RV functioned well for the 3 travelers (plus 1 large dog). Ultimately, I paid what I expected to and, since we returned everything as it was given to us, we received our refundable deposit within 4 business days. The experience was overall positive. I would just avoid having to interact at all, in any capacity, with their customer service hotline. If possible, I'd suggest coming into the location in person for the best service and information. They were truly great!