El Monte RVReviews of elmonterv.com

No shuttle, uninterested guy who did the tour around the rv. Camper was worn out, window shutters did not close. Engine bay makes lot of noise in the interior.No proper sleeping material. one small blanket and a very small cushion is not enough for the money you pay to rent it. Not willing to think with us about discount or anything when something was wrong with the rv on the first day and we had to stay at a workshop for the night.. So this did cost us an extra day and we had to reschedule our trip reservations. The person who helped us returning the rv was not so friendly nor helpful. Convinced of his own right, although reality was different.

Not completely satisfied with the choice made on an El Monte rental brand (and for the cost incurred), I expected a perfect camper, but instead there were a series of problems, drawers that did not close (already poorly repaired), cupboard doors that opened during the trip, window blinds not in perfect efficiency, so-so cutlery/kitchen utensils supply, missing some things (tea towels, sheets) that we had not noticed when collecting the vehicle. I am not a camping novice, I have over 30 years of experience, I am the owner of a caravan in Italy, and I have rented campers in various parts of the world, so I can say that these problems are partly due to poor maintenance.

We rented an RV for 20 days, travelling from Los Angeles to San Francisco. Overall, I would rate our experience 3 stars. The first thing El Monte RV could improve is the customer experience at the Los Angeles pickup location. In our experience, the staff behind the desk could be friendlier and more welcoming. We had to wait while there were no other customers being helped, and it was not always clear why we had to wait or when someone would assist us. The handover of the RV also felt very rushed. We were shown around the inside and outside quite quickly, almost as if we already had experience driving and using an RV. For us this wasn't a major problem, but I noticed other customers who clearly still had questions and seemed unsure about everything. Especially for first-time RV travellers, I think it would be helpful to take more time to properly explain the vehicle. Another point is managing expectations. The RVs are not new, and in our case the vehicle clearly showed its age. There is nothing necessarily wrong with renting an older RV, but I think customers could be made more aware of this beforehand and that the age and condition of the vehicle should be reflected in the rental price. Something else we really did not expect was the amount of noise inside the RV while driving. There is a lot of movement and rattling from the interior. Maybe this is normal for this type of American RV, but as first-time RV travellers we had no idea what to expect. This is something that could easily be explained beforehand. Unfortunately, we also experienced several technical and maintenance issues during our trip, including an issue with the awning, which came down while our children were sitting underneath it. Thankfully nobody was hurt, but this was obviously something that should not happen and it did affect our overall experience. That said, I also want to be fair. When we returned the RV in San Francisco, we had a much better experience. The manager there took the time to listen to what had happened, went through the problems with us and handled the situation in a reasonable and professional way. We really appreciated that after everything we had experienced. Would I completely advise against El Monte RV? No. We still had a great trip through the US and travelling by RV is a fantastic experience. But based on our experience, I do think there is room for improvement when it comes to the service at pickup, taking enough time with customers, being transparent about the age and condition of the vehicles, and overall maintenance. With improvements in those areas, our 3-star experience could quite easily have been a 4 or 5-star one.

Es mi primer vez con autocaravana y realmente me encantó, solo tuve inconvenientes con mi reserva por falta de información y/o comunicación perdida un día de mi reserva por que la chica que me atendió me dijo que podía tomar los 1500 dólares de depósito de 2 tarjetas de crédito a mi nombre y cuando llegue hacer check in me dijeron lo contrario, conducí 5 horas desde mi casa y tuve que rentar un hotel ese día mientras solucionaba. Pero del resto fue una experiencia maravillosa

Perfect service and helpdesk. Interieur needed a refresh. Verry basic tools and household equipment

Staff was very kind. We had a lot of issues with the electrical system, which impacted the AC and refrigerator. And we couldn't tell if the tanks were full or not.

Em termos gerais o motorhome funcionou bem, check in e check out ok. Porém, quando investimos um valor mais alto pensando em veículos com menos de dois anos de uso, não foi isso que aconteceu. O nosso esteve com chuveiro soltando, escada para cama das crianças, porta do banheiro não abria por dentro e forno não funcionou. Típicos pequenos problemas que não impedem a viagem mas atrapalham pra uma experiência 5 estrelas.

The RV was in general good. Only two remarks are the quality of the mattress which was terrible. And the airco was outdated, For that money I would expect a thermostatic driven airco instead of on or off.