El Monte RVReviews of elmonterv.com

We rented an RV from South Amboy New Jersey, office was very nice and ppl who work there were also nice. The RV that we rented to go to Florida and back was nice, on the way there we didn’t use the generator to cool off the RV bc the temperature was fine, going back home was a disaster. We had a 3 year old toddler with us, the RV was so hot that the back bedroom wasn’t in use bc of the heat, the only thing that worked was an AC but it didn’t cool off the whole RV just the driver and passenger seats were ok. We called the road assistance 3 times on the way back, they told us what to do, we followed directions but the generator wasn’t working. They said they tried to located a technician on our road but no one was available, bc it was a weekend, which is ridiculous- it says 24 hrs road assistance, so they called us back when we were already back in NJ, and when we came and told them the story they offered us 147$ refund like wow that’s very rude for the whole way going back from Florida in a hot RV, couldn’t even warm the food in microwave for a child bc microwave works from a generator. I will never rent from them again, and don’t recommend it to anyone

Terrible Rental Experience! Long story short: I flew 6,000 miles only to spend two days fixing their problems. The RV was poorly maintained, and the compensation was an insult—not even enough to cover the fuel I used to help them fix their own vehicle, not to mention the cost of one rental day. Avoid at all costs, And know the full story: I rented an RV from El Monte RV Los Angeles, and it was a disaster. On the second night, while staying at a high-altitude and cold area, the furnace system failed. We froze through the night—my wife is pregnant, and we had our 4.5-year-old daughter with us. Their solution? Drive to the nearest city (a 150-mile round trip) to buy space heaters. We lost an entire day of our trip, only to find out the RV’s electrical system couldn’t support two heaters. The next day, we were sent to another city, 100 miles off route, to get the furnace repaired. We spent six hours in a garage, and the issue still wasn’t fully resolved. Eventually, we gave up on visiting national parks and changed our route to lower, warmer areas just to make it through the rest of the trip. There were other issues too—water leaks and a bathroom door that couldn’t be opened from the inside. Imagine a 4.5-year-old child trapped in the bathroom until we managed to get her out. When I returned the RV, they refunded the cost of the heaters (which I left with them), gave me a $171 refund (not even enough to cover one rental day), and waived the excess mileage—which doesn’t even come close to the extra miles I had to drive to fix their RV. After multiple conversations, they told me: “That’s our policy. The RV is rented as-is.” And that’s the compensation. So, be careful…

Rented an RV in Vegas from El Monte a few years ago - everything was perfect! Rented an RV in San Diego from El Monte not so good. RV had many issues that we were unaware until we needed to hook up the gray tank / black tank. Valve was broke in toilet so always had a smell inside the RV. Windshield wipers were not the correct wipers so when we turned them off they fell off. We had to pull over and tape them on! Once we returned the RV they really didn't seem too concerned or even care about the experience we had. My husband asked for a little compensation back and they waved the fee to refill the propane - nice gester but wasn't worth the aggrevation we had to go through!

Wij hebben de Forest River FR3 Class A Motorhome opgehaald in Seattle WA en ingeleverd in Dublin Cal. De 1e Motorhome vertoonde een hele reeks mankementen die bij een normale controle wel tevoorschijn zouden zijn gekomen. Desondanks is de motorhome compleet met mankementen aan ons meegegeven, bewust of onbewust. Onze reis heeft een groot deel van de reis te lijden gehad door de stress veroorzaakt door alle mankementen (toilet dat niet doorspoelde, jacks die niet werkten, koelkast die niet werkte op propaan, waterpomp die niet werkte, geen navigatie zoals geboekt (zou niet op hun RV's zitten, terwijl het op de vervangende RV wel zat: leugen dus), vuil beddengoed, vuile kopjes, bestek etc. vuile RV, etc. etc. Uiteindelijk een wissel Motorhome gekregen na 23 (!!) dagen, waar ook nog wel wat mankeerde. Wij raden af om met El Monte RV Rental in zee te gaan. Klantenservice staat niet in hun woordenboek.

Wij hebben de camper opgehaald in chicago met eindbestemming los angeles, de camper dateerde van februari 2024,maar was compleet uitgeleefd,had waterlekage(city water) Contact gehad met thl met verzoek om naar een reparateur te gaan, maar deze heeft een nood reparatie gedaan probleem niet verholpen,camper was binnen smerig, fornuis goor fineer van de wanden of liet los doorgezakte zittingen,voorstoele vol met vlekken Een hoop irritatie en gedoe Bij inlevering een soort schadevergoeding gehad,maar dat maakt het niet goed,voor ons was het de 1e keer El Monte en tevens de laatste keer,wat ze adverteren over de goede campers helaas was het niet zo

It stared on the first day When we came to pick up our motor home we rented. We looked at one sat in one looked over the one we thought we would get and was very happy with our choice but when we picked up the motor home we were given something totally different. (as they say it's due to available units). As I said make sure you look over the unit TOP to Bottom and make SURE EVERYTHING Works !! They say am/fm cd player NOPE They say TV Didn't work, 3inch screw that came out of the seat that stabbed my wife in the back,outside passenger mirrors never worked NO adjustment on them We had to wait three hours in a gas station parking lot to have some shade tree mechanic to tell us he couldn't do anything with it. I understand things go wrong but when you bring the unit back and the way they check it over down to checking the tire depth then stands there and tells that they NEVER test drive the RV's after they come back (only have there "ace" Mechanic) go over everything. We talked with other RV'ers with El Monte on the front of the RV only to have them say the same thing CHECK IT OVER and MAKE SURE EVERYTHING WORKS the way it should BEFORE YOU LEAVE

We were really looking into booking with Elmonte for our trip in 2025. We have been loyal renters with Cruise America. We found out when looking at prices. There were differences in rates at Elmonterv.com and Elmonterv.co. They give a deal to those without US addresss. They charge higher rates and miles if you have a US address. Same company but they provide huge discounts for those who don't live-in the USA. You have to read the fine print to find this out. It obvious they prefer renting to those who live outside the USA. We will keep our loyalty to Cruise America.

Oplichters. Camper valt tijdens de reis uit elkaar. De prijs v/d camper was ivm Corona 3 x zo duur als toen wij de reservering maakten. Geen camper huren bij dit bedrijf. Bij pech komen ze niet helpen.super slechte service.