Ellure DecorReviews of elluredecor.com

Sedia acquistata e mai arrivata, supporto quasi inesistente, dopo un mese mi hanno dato un numero di tracciamento finto. Che dire una truffa cinese come ormai il 90% di quello che gira online.

I will say the shipping was quite slow (took just over 3 weeks to receive my order), but they were very apologetic about the delays and even gifted me a 15% refund as compensation. Now that I’ve finally received my chairs I can leave a review and I will say for the price they have exceeded my expectations. They look great for a fraction of the price as another website that had a similar chair. Will have to see how they hold up, but as of right now I’m happy with my purchase

Horrific experience. I'm now left with terribly damaged and badly made chairs and have had to open a credit card dispute. Avoid. Avoid

Wow! I came to this site before purchasing from Ellure Decor and saw an average high rating. Now that I'm ready to share my horrid experience, I see more folks recently rated them poorly as well in the last week. Similar experience. I ordered dining chairs from them. After weeks of no update on delivery information, and UPS noting that they didn't have possession of the items despite being issued a tracking number, I reached out to customer service. The phone number listed only gets you to a voicemail directing you to email them. I emails and it takes about 2 days for them to respond. Ellure's representative stated that the chairs didn't meet their standard which was the cause of delay. But that they were just about to send it. Nothing for two more weeks and then I emailed asking that they please cancel the order. The rep instead said they had just shipped it and it would be received on the US side in 3 - 5 business days. After 8 business days had passed, I called my credit card to challenge the purchase. Finally 4 days ago, my order arrived. The chair legs were damaged, the quality was poor, and there was no instructions on assembly. I emailed the same rep and yet have to hear back from them. Ironically, my chairs are no longer an item listed on their website. Don't take the gamble and read the very recent 1-star reviews. If they once were a reliable store, they no longer are holding up to it and you have no way to speak to a human.

This place may likely be a scam. Ordered counter stools 2 months ago with standard shipping. Contacted customer service after waiting 2 weeks. Told me that the order was in production and would be shipped within a week. Waited 2 more weeks and nothing. Contacted customer service again and was told that the last batch had been “rushed to meet demand” and did not meet quality standards so they made the difficult decision to delay further to have a new batch made which would be ready over the weekend and shipped the next week. Waited another 2 1/2 weeks and no word. Followed up again. Radio silence. After another week I sent notice to cancel and refund the order. No response. Followed up 2 days later. No response. Then received a notification that my order had shipped via UPS. Tried the tracking number at UPS and the status is “UPS does not have possession of the package yet. Estimated delivery date will be available as soon as we get the package.” After 2 months of waiting I now need to submit a claim to my credit card and request that the payment be reversed.

After two months of delay i finally received my four chairs. The quality is a cheap chinese product and there are some parts missing. So frustrating !!! I regret buying from this cheap company!!! I will return these rubish parts asap. Dont get scammed and fooled by their fancy website

This company is scam. They do not reply into your msg after they receive the money from you.

I am beyond impressed with the customer service at Ellure. I ordered a towel warmer for my daughter's birthday, and it accidentally got damaged during transport. Ellure replaced it for free without any hassle. Their dedication to customer satisfaction is unmatched. I will definitely be shopping here again!