Ellure DecorReviews of elluredecor.com

J’ai passé une commande le et je suis extrêmement déçu de cette expérience à tous les niveaux. Tout d’abord, la livraison a pris plus d’un mois et demi, sans aucune communication claire pendant l’attente. Ensuite, les produits reçus sont de très mauvaise qualité et non conformes à la description : une chaise est inutilisable faute de vis, les finitions sont médiocres, et les caches-vis sont d’une couleur différente (marron sur une chaise noire). Pour couronner le tout, leur service client est inexistant : malgré mes tentatives pour les contacter au sujet de ma commande défectueuse, je n’ai reçu aucune réponse. Ce silence est inadmissible et montre un manque total de professionnalisme. Je ne recommande absolument pas ce site, et je déconseille à quiconque d’y commander. Fuyez si vous tenez à votre argent et à votre tranquillité d’esprit !

1 chair delivered after 1 month, without any instructions. Second chair not delivered at all. No reply after several emails from my side, no refund or anything. Still owing me money for not delivered item.

Ordered 2 dining chairs from this company which took them almost a month to get any form of dispatch confirmation, even though their website advertises 11 days. Then the wood arrived split the whole way through the chair. Not to mention the incorrect instructions and fitting kits were also received. I immediately requested a free returns label was sent, got no reply after 4 chasers. Someone called Olivia then replied, disregarding all of my concerns and only mentioning a replacement chair. I’ve emailed this company at least 12 times and only had a response back twice. I’m £298 down with faulty dangerous furniture and no sight of a refund of acknowledgement. I would never recommend this company the service and quality of product has been appalling.

Described as walnut bar stools. Item has arrived and the material is a cheap pine stained darker to look like walnut. The caps to cover the screw holes don’t fit and are totally wrong colour. Very cheap product and not very comfortable either.

I previously wrote a comment where I mentioned they are scammers. Well I need to apologize as I was wrong. They have delivered the product and I am very happy with the quality. There was only an issue, they don’t communicate much, the support phone is on automatic answering and the email route is slow. The delivery time was way longer than claimed in the website. I ordered 6 dining chais 19 October and today 28 November received them. I give them 4 stars one short of 5 for lack of clarity and poor communication otherwise the quality was good and so is value for money.

SCAM! DON'T ORDER !!!! FAKE WEBSITE They don't respond to mails and the telephone line is never available. They will block you on instagram so you can't send them messages or comment on their posts. The chairs never arrive. They will make a ticket for delivery to calm you down, but the order was never sent. When I log in online, my order also dissapeared... So I can't look back at my order. Don't order!!!

This is scam!!! We have ordered dining chairs in October and now is End of November we have not heard anything from them! They don't even answer to our emails or phone calls! They have also blocked us on their instragram so we can not write a comment anymore!! Such a shity experience!!!!

They are scammers , I have ordered 2 dinning chairs it took 6 weeks to arrive , I paid $610 when I received them they were unassembled and with no instructions guide , the chairs were damaged scratched wood nothing like what I saw online and when I went online to see the chairs again they were not there , I’m very upset I wasted $610 on 2 chairs that they will end up in the bin as they are very very poor quality and inherent my lesson , I emailed them no reply God will get ten back definitely I’m 💯 percent sure the 5 star reviews are sooo fake , I will report that too