Ellure DecorReviews of elluredecor.com

I see many fake reviews saying shipping is fast and items come assembled . How ? Since it’s arriving from china ? I am deeply disappointed/ disgusted with customer service . I feel robbed . My counter chairs arrived damaged , with Missing backs , no screws . And scratched legs . It has been months and there is no resolution to my problem . This is a SCAM company . Beware and don’t dare to order from this fake company . Don’t believe the 5 star reviews . It has to be the owner of the company creating fake names/account to write them . I was SCAMMED .

Terrible quality of products and customer service. The chairs that have been delivered can't be even assembled. The predrilled holes are too big for the screws provided, the quality of "wood" and fabric is horrible. The customer service is just shocking... they refused to take any ownership for sending me faulty product. I was asked to send the chairs back to CHINA! that would cost me £200-300 after loosing over £600 already (zero ownership for sending faulty product!). I was left with no chairs and minus £600+ in my bank account and they have now stopped replying to my emails. Avoid at all cost!

Received a broken shelf. I wrote several emails, called, but they never pickup or reply! That was more than $150. is this even a real company?

Grosse arnaque, Mauvaise qualité et non conforme, je demande un retour, et le service refuse puis ne répond plus, ils ne respectent pas le droit des consommateurs. Ne commandez surtout pas

Made a purchase on November 8, 2024, order confirmed and said was shipped on the 17th, so 2 weeks later. It has been 6weeks and no item, no shipment update, no responses to any inquiry and I’ve reported it to “SHOP” and they have not gotten back to me either. Do not purchase from this vendor it’s a SCAM!

I ordered $500+ worth nightstands. I didn't receive them. I've waited 1.5 months. Customer service doesn't get back to you. I'm disuputing the charges with my credit card now.

Ich hatte einen Sessel bestellt, um mir diesen anzusehen und eventuell noch weitere nachzubestellen. Der Sessel war danach auf der Website nicht mehr auffindbar. Daraufhin habe ich Kontakt mit Ellure aufgenommen und meinen Wunsch auf Stornierung geäußert, da ich 6 identische Sessel kaufen möchte. Nach mittlerweile 4 Aufforderungen, meine Bestellung zu stornieren, wurde ich immer weiter vertröstet. Die Produktion sei schon in vollem Gange, und der Sessel komme sicher bis Ende November (Bestellung war Ende Oktober 2024!) bei mir an. Nun ist Mitte Dezember, und heute bekam ich eine Mail, das die Bestellung nun aufgegeben wurde. Ich möchte diesen Sessel nicht mehr und mein Wunsch auf Stornierung wurde mehrmals ignoriert.

⚠️ Disastrous experience with Ellure Decor I placed an order, and I am extremely disappointed with this experience on every level. First of all, delivery took over a month and a half, with no clear communication during the wait. Then, the products received are of very poor quality and do not conform to the description: a chair is unusable due to lack of screws, the finishes are poor, and the screw covers are of a different color (brown on a black chair). To top it off, their customer service is non-existent: despite my attempts to contact them about my faulty order, I received no response. This silence is unacceptable and shows a total lack of professionalism. I absolutely do not recommend this site, and I advise anyone not to order from it. Dropshipping site, a scam.