ElleSilkReviews of ellesilk.com

Great customer service

I am super happy with my experience. I ordered a custom sized Duvet cover and sheets. Customer service went above and beyond to make sure I was looked after. The quality of the silk was everything I had hoped for and the colour representation was accurate. Considering it was a custom order delivery time was excellent. Prices were also good considering the high quality. I will be purchasing a second set.

I had purchased these sheets and just noticed that after a few washes there have started to pile. I've never seen this happen before especially with silk. And i've been using 100 % silk bedding for over 20 years. Either the quality is really bad?? or I got a damaged product?? EDIT: reply: I purchased them a year ago as they were on promo, but only started using them recently as I wanted to enjoy the navy colour. My friend also liked the colour, so I was going to get them for her as a gift, until I noticed that they started piling. It’s why I cancelled the recent order. I was waiting for my previous purple silk sheets to wear out (from a different company), which I’ve had for over THREE years, but they haven’t. They are still in great shape and have no piling.

Love these items and wanting to buy more!

The sheet are great real silk. My sleep has been most comfortable since getting these sheets

Rücknahmen scheinen grundsätzlich nicht möglich zu sein. Keine Antwort auf Mails, keine Adresse für die Rücksendung, kein Rücksendeformular. Zum Glück per Paypal bezahlt habe einen Fall eröffnet und werde den gesamten Betrag zurückfordern. Falls ich irgendwann noch eine Rücksendeadresse bekomme schicke ich das Nachthemd dann noch zurück. Ich kann von diesem absolut unprofessionellen Verkäufer nur abraten!

I Love my new grape colored Mulberry Silk grade 6A sheets, pillow cases, housewife pillowcases and the duvet cover. I am severely allergic to dust mites and I have hay fever allergies and ever since I got my sheet set, my allergies have improved 100%. I feel well rested and I have never slept better. I am not congested at night before bed like I used to be. They are the most comfortable and softest sheets I have ever had. I am so glad I invested in them.

Ich bekomme auch momentan keinerlei weitere Rückmeldung bzgl. einer Retoure.Ich habe einen RMA Code erhalten aber dann die Info von UPS, DHL, FedEX erhalten, dass momentan keine Retouren von Deutschland nach Shanghai möglich sind. Darauf habe ich per email nach einer Alternative gefragt. Keinerlei Antwort und momentan bleibe ich auf den Kosten für den Artikel sitzen. Das ist wirklich extrem schlechter Kundenservice