debbie H.
Rubbish, fake goods, Delivery timescale was not stated so I…
Delivery timescale was not stated so I didn’t expect to have to wait over 3 weeks for the item. Emails are unanswered, item has just arrived will never buy from these guys again, poor quality. Stitching is coming undone and frayed, I could have bought something more decent from a jumble sale, very unhappy, do not buy from these people, I made a bad mistake and I don’t want you to
Response from ElleseandcoSep 27, 2026
Hi Debbie , Thank you for taking the time to share this with us — and we're genuinely sorry that your experience fell so far short of what it should have been. Reading your feedback, we can completely understand the frustration, and we're sorry you were left feeling let down. This isn't the standard we hold ourselves to, and we want to make it right. Our team is looking into your case now and will be in touch shortly to find a resolution with you. Kind regards, Sarah Customer Care, Ellese & Co

