ElleseandcoReviews of elleseandco.com

I ordered a rain jacket from Elleseandco on 7th September 2026. As of 27th September, I am still waiting for my order — 20 days later. Evri has apparently had the parcel “in transit” for the past 7 days, with no meaningful progress or clear explanation. While delivery problems can occur, my contract is with the retailer, not the courier. It is the retailer’s responsibility to ensure that goods are delivered within the agreed timeframe and to deal appropriately with delivery failures. Simply telling me that the parcel is “on its way” is not an adequate resolution when the goods have still not been delivered. Under UK consumer law, consumers have rights where goods are not delivered within the agreed timeframe, including the right in certain circumstances to require the trader to deliver within an additional reasonable period and, where that is not done, to cancel the contract and obtain a refund. I should not have to repeatedly chase a retailer for an order I have already paid for, nor should I be expected to accept an indefinite wait because the retailer’s chosen courier has failed to deliver. Cheap prices are no substitute for basic customer service, clear communication and respect for consumer rights. The reassurances that my order is “on its way” have done little to resolve the situation. Based on this experience, I would not order from Elleseandco again. I would strongly recommend that customers consider their consumer rights when dealing with delayed or undelivered orders rather than simply accepting repeated assurances that the parcel is still “in transit”.

Was quick and easy and economical

seems like timely delivery, site was easy to use. Haven't got it yet.

Very easy website to navigate very competitive pricing couldn't of been easier

Simple and easy to use website.

Easy to order and great quality products!

Easy cheap and quick

Found what I was looking for and I ordered so simple and convenient!!!!