Lynn H.
Stay away from this company if you have…
Stay away from this company if you have a return you get a million emails repetitive offering you 10%discount even though they have been told several times the item is undersized ! So no good , next step I’m responsible for return to China which is £50 return Horrendous customer service skills
Response from ElleseandcoOct 8, 2026
Hi Lynn , Thank you for taking the time to share this with us — and we're genuinely sorry that your experience fell so far short of what it should have been. Reading your feedback, we can completely understand the frustration, and we're sorry you were left feeling let down. This isn't the standard we hold ourselves to, and we want to make it right. Our team is looking into your case now and will be in touch shortly to find a resolution with you. Kind regards, Sarah Customer Care, Ellese & Co