ElleseandcoReviews of elleseandco.com

I ordered an item that arrived faulty. When I reported it and asked for a replacement they told me I had to ship it gack to a warehouse in Asia at my cost £25-£30 (the item was worth £37). I told them the return was there ussue as item faulty but they refuse to replace. After 2 weeks of email they will refund 30% of the cost. So I am stuck with a faulty item that I cannot use and have lost £30. My advice avoid using this company, they are a con.

Buyer beware. Not to be confused with "Ellese" another company. If you need to return a product their "money back guarantee" can easily be wiped out by their requirement that return postage to their supplier (usually China) be paid by the customer.

Do not like being misled for reviews. Offering a discount on your purchase and then saying it's on your "next purchase" after you've spent time doing a review is very misleading. Will not be using this company again

Better product description. Clearer path to checkout. Not all that over sell of additional products.

UPDATE: This company is a scam operation, the supply very poor quality goods that don't match the description on the website, when you complain the offer you a small refund of 10‰ and threaten you with international shipping costs of £50 even if you are returning goods because they don't match the description. Be warned. Also I think may of their trust pilot reviews are fake 😒 This company is awful, really cheap nasty product that if you try to return the ask for upto £50 postage costs and instead try to fob you off with a 10% refund. They send there goods from China and my package took over 3 weeks to arrive, my order was not at all as described so aske to return, they offered me a fraction of the refund and when I refused the stopped answering my messages. Don't bother. I normally check things out first but I must have been in a hurry, think I saw 4.4 rating on here, and put the order in but if I had read any of the reviews I wouldn't have.

The website and emails were very informative. Checkout process was easy.

Zero stars. DO NOT ENGAGE WITH ELLESEandCO.com!!! They sent me an incorrect product that I paid $29.99 for and would not return my payment or give me a return address. They sent me TWO more (incorrect & non-working) products as replacement. They insisted I send photos of these (I did) and they still would not refund. After numerous emails back & forth, they offered a 30% refund OR a 70% store credit. If I wanted a full refund, I was expected to return their incorrect & defective goods back to China at my expense, which they claimed would be 20-25 Euro (22-28 USD) and would take weeks to resolve. ELLESEANDCO.COM --Do not go there ! Oh yay! "Sarad at Customer Care" has replied, but I have received TWO more emails from this company demanding that I send the defective products back to China AT MY EXPENSE. And THEN, their "team" in China will inspect the products to decide whether they will bother to give me a full refund !!!!!! ANOTHER REMINDER: DO NOT BUY ANYTHING FROM ELLESE & CO (elleseandco.com)

Great shop , easy to navigate , very cheap and products are quality. First point of call especially for gifts.