ElidahReviews of elitone.com

Response from ElidahAug 7, 2026

Thank you for sharing this. We’re so glad Elitone has helped you return to walking and everyday activities with greater confidence. Hearing that it was worth the investment means so much to us.

Response from ElidahAug 11, 2026

We’re sorry Elitone hasn’t provided the improvement you hoped for. With incontinence lasting 28 years and no noticeable change after six months of use, we encourage you to speak with your healthcare provider about other possible causes and treatment options. We also hope you won’t feel you need to restrict fluids to manage your symptoms.

Response from ElidahAug 2, 2026

We’re very sorry to hear about your experience. A device failing within the warranty period is not the experience we want anyone to have. We searched our customer care records using the name and email associated with your purchase but could not find a prior support request. We review and record every customer care message, so if your earlier email did not reach us, we sincerely apologize. Please email us directly at [email protected] so we can help. If your device stopped working within the warranty period, we would be happy to evaluate the issue and replace it if appropriate. We hope you’ll give us the opportunity to make this right.

Response from ElidahAug 2, 2026

Thank you so much for sharing your experience! We love hearing that Elitone is helping, even through extra tea and unexpected sneezes. We’re especially glad you started seeing results so quickly and only wish Elitone had been available to you sooner, too.

Response from ElidahAug 2, 2026

We're sorry Elitone didn't provide the results you were hoping for. Finding the optimal position can take some trial and error, and small adjustments can sometimes make a meaningful difference. We wish we'd had the opportunity to help optimize your treatment. If you're interested, please contact us at [email protected].

Response from ElidahAug 2, 2026

We're sorry to read this. We reviewed your order and confirmed that your device was shipped, and we still have the shipment tracking information on file. However, we could not find any previous report that you had not received your order. If we had been notified at the time, we would have investigated the shipment with the carrier and done everything we could to resolve the issue. We're sorry we weren't given the opportunity to assist you when this occurred.

Response from ElidahAug 2, 2026

We're very sorry to hear this was your experience. While most users tolerate our salt water-based GelPads well, some people may experience skin irritation, and we understand how frustrating and disappointing that can be. When this occurs, our customer care team can often suggest simple adjustments that help reduce skin irritation and improve comfort. We also encourage customers who experience problems early in treatment to contact us while they are within our 60-day money-back guarantee so we can help determine the best path forward. We'd appreciate the opportunity to learn more about your experience. If you're willing, please contact us at [email protected].

Response from ElidahAug 2, 2026

We're sorry to hear about your experience. Most Elitone users improve, but similar bladder symptoms can have different underlying causes, and the wrong treatment approach can sometimes worsen symptoms. If symptoms increase during treatment, we encourage customers to contact us. In some cases, we determine that a different Elitone device may be more appropriate and can discuss exchange options. If you're interested, please email us at [email protected]. We're also sorry to hear about the charging issue. Since your purchase, we've introduced a new Elitone device with three times the battery life.