Paula P.
The unit has stopped working
The unit has stopped working, after three days emailing customer service with no help, I called and was told that they would send me a prepaid label so that I could mail it back. They would try to repair and if not, replace it. Then mail it back to me. Not great customer service. And I’m still waiting for the label. I’ve used the product for two months for pelvic floor problems and have noticed no difference yet.
Response from ElidahAug 11, 2026
We’re sorry for the frustration. Our team first needed to understand the issue with your device so we could determine the appropriate solution. Once we spoke, we sent a prepaid return label that same day. We received your unit back within one business day, and a replacement is already being sent today. We hope to have you back to treatment very soon.