Elite Vacation HomesReviews of elitevacationhomes.com

Response from Elite Vacation HomesNov 12, 2019

Thank you for your review and for providing us with feedback. First and foremost, I am truly sorry to hear you were unhappy with your experience. Customer satisfaction is our paramount concern and we genuinely take all guest concerns very seriously and use them to help improve our product and service. Even though we have our housekeeping team, followed by a supervisor’s inspection, report any damages to us. For our guest’s protection, we also require them to report any damage found upon arrival. Regrettably, we did not have record of carpet damage in this home, prior to your departure and therefore, the cost was billable to you. I hope you will accept my sincerest apology for your experience, and I can personally assure you this situation is highly unusual and not in any way typical in an Elite Home. I’d like to offer you a $45 credit for a future stay, along with a 10% discount. Further, I’d like to personally invite you to contact me directly to discuss this further. Please feel free to contact me any time. I look forward to hearing from you, Donna Ramsden General Manager Elite Vacation Homes 407-397-0850 [email protected]

Response from Elite Vacation HomesNov 14, 2019

Dear Mr. Baker, Thank you very much for your review and providing us with feedback. First and foremost, I am truly sorry to hear you were unhappy with your experience at Elite Homes. Customer satisfaction is our paramount concern and we genuinely take all guest concerns very seriously. I have reviewed the damages you were charged for in the amount of $70 and have taken the liberty of crediting that fee back to your credit card on file. I hope you will accept my sincerest apology for your experience, and I can personally assure you this situation is highly unusual and not in any way typical in an Elite Home. Please reach out to me directly at [email protected] if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back. Sincerely, Donna Ramsden General Manager Elite Vacation Homes

Response from Elite Vacation HomesNov 14, 2019

Hello Jeremy, Thank you for bringing this issue to our attention. We care about our customers very much and we are so sorry that your experience was anything less than perfect. Here is our contact information so we can discuss the issue in more detail and reach a solution. Donna Ramsden - General Manager Elite Vacation Homes 407-397-0850 [email protected]

Response from Elite Vacation HomesNov 12, 2019

Thank you for your review. We are terribly sorry to hear that you were dissatisfied by the cleanliness of your vacation home. We promise a clean home to every guest and it sounds like we fell short here. We are so sorry for disappointing you and would like to better assist you with resolving this matter. Please email me directly at [email protected]. Thank you for taking the time to express your thoughts. It's important to us that our homes maintain the superior standard and a place you can trust to have an enjoyable stay. Respectfully, Donna Ramsden General Manager Elite Vacation Homes

Response from Elite Vacation HomesNov 13, 2019

Thank you for your review and for providing us with feedback. First and foremost, I am truly sorry to hear you were unhappy with your experience. Customer satisfaction is our paramount concern and we genuinely take all guest concerns very seriously. Please be assured we have stringent procedures and standards in place to ensure the comfort and safety of all our guests. Regarding your concern with bedbugs, while in the past it has been reported in the Orlando area, this is the first incident that I have ever heard of at this property. However, we do take proactive steps to ensure that each and every home is free from any kind of pests. We hire a professional pest control company to inspect our rental homes, on a routine basis and they are instructed to immediately inform us of any issues. To date, I have not had any. Our linens are washed with antimicrobial and disinfectant soaps and chemicals. Our housekeeping team also does a visual inspection of the linens before they are used. Anything less than 100% hygienic is not used and then discarded. I hope you will accept my sincerest apology for your experience, and I can personally assure you this situation is highly unusual and not in any way typical in an Elite Home. I’d like to personally invite you to contact me directly to discuss this further. Please feel free to contact me directly any time. I look forward to hearing from you, Donna Ramsden General Manager Elite Vacation Homes 407-397-0850

Response from Elite Vacation HomesNov 13, 2019

Thank you for your review. We sincerely appreciate your feedback and will use it constructively to improve our service. We regret you were not pleased with our customer service; please know we take these matters very seriously and have addressed them very harshly with our team. We apologize you were not completely satisfied with the cleanliness of your rental. We take a great deal of pride in our homes and are truly disappointed to learn you were unhappy with your stay. Our records indicate we sent over our housekeeping team, on the same day you arrived, to immediately address your concerns. We are glad to have had the opportunity to assist with you concerns, however are truly very sorry you were inconvenienced. Per your request, the comforters were removed and professionally cleaned. We’re glad we could help, but regret you were inconvenienced. Thank you again for taking your time to review us. Guest satisfaction is our paramount concern and we truly hope you will give us another opportunity to host your stay again in the future. We invite to you contact us directly to assist with your reservation and can give you every assurance of an enjoyable stay. Elite Vacation Homes Team 407-397-0850