Ellen P.
No Refund, No Results, No Response
I paid over $7,000 over two years expecting professional legal help to resolve my unsecured debts. Unfortunately, nothing was settled, and after I canceled and requested a refund on May 1, 2025, it took nearly two months of persistent outreach just to get approval — and I still have not received my refund. On June 25, I signed the required release form after being told the refund would be processed that same day via ACH. Since then, I have received no confirmation, no proof of processing, and no transaction details. My follow-up calls and emails have gone unanswered or were met with delays and disconnections. On 6/26/25 Elite Legal Practice responded publicly to my earlier reviews claiming the matter was resolved — yet they had not provided any refund or verification. Less than an hour prior, I received an email from the firm stating they would no longer respond to my calls or emails and had instructed customer service to disconnect. As of today 6/28/25, no refund has arrived, and I’ve received no written confirmation that one was ever initiated. I followed every step they required and acted in good faith throughout. This experience has been financially and emotionally exhausting. I would caution others to be extremely careful when considering this company for legal or financial services. **Update 7/2/25** Since my initial review, Elite Legal Practice has continued to publicly state that the matter was resolved — even while refusing to provide basic refund confirmation or communicate further. On June 26, the firm informed me they would no longer respond to my emails or calls and had instructed representatives to disconnect. This followed my signing of a release form under financial distress, after being told the refund would be processed that same day via ACH. No confirmation, transaction ID, or written proof has been provided — only vague statements and shifting timelines. Despite all this, they publicly replied to my review stating the refund was issued “within the agreed-upon timeframe” — while internally declaring they would no longer speak to me. As of this update, I still have not received a refund or evidence of processing. To others considering this company: Know that once you ask for a refund, documented transparency may be replaced by contradictions, silence, and retaliation. My experience has been emotionally exhausting and financially harmful. UPDATE – July 2, 8:17 AM ET: A pending $5,000 ACH deposit has appeared in my account this morning. While I’m relieved the refund was finally issued, I received no prior notice or confirmation from Elite Legal Practice. This follows weeks of silence and public claims that the matter was already resolved. I will update again once the funds are fully posted.
Response from Elite Legal PracticeJun 30, 2025
We take all client concerns and feedback with the utmost seriousness and wish to reiterate that our firm has acted in good faith throughout our professional engagement. Your matter was addressed promptly and thoroughly and resolved in a timely and appropriate manner. You were expressly advised that immediate resolution, including conducting a full investigation and processing a refund within mere hours, was not feasible. Nonetheless, we fulfilled all commitments made to you—including the issuance of a refund within the agreed-upon timeframe. At all times, we maintained open, transparent, and courteous communication. We honored our professional obligations and acted with integrity and diligence. It is regrettable that, despite our demonstrated efforts and results, you have chosen to express dissatisfaction through accusations that are both unfounded and damaging. We respectfully stand by the quality and integrity of the services rendered and take any suggestion to the contrary seriously.