ElgatoReviews of elgato.com

Nachdem ich erst Probleme hatte und der Support nicht wirklich reagiert hat ! haben sie jetzt mein Problem in enger Abstimmung behoben ! Man fühlt sich gut aufgehoben Schnelle und präzise Hilfe ! Trotz das ich erst 4 Monate auf eine Lösung warten musste bin ich jedoch von dem Mitarbeiter den ich zuletzt hatte so begeistert das ich trotz der anfänglichen Probleme 5 Sterne Gebe ( so eine Einsatzbereitschaft {auch am Wochenende } muss belohnt werden )

DUMBEST PRODUCT EVER BOUGHT! Gonna BURN THAT MICROPHONE AND XLR I advice everyone to burn their product!

What an absolute clown-show. They failed to deliver an order in Europe within 6 weeks, because the address THEY submitted to UPS was wrong, then they failed to update it, blamed UPS and during this whole time, instead of shipping a new one, they were jerking us around. On top of that, once it became clear UPS won't deliver, UPS decided to send the product back and Elgato, instead of refunding the product told us we need to wait for them to get the product back before we can get a refund, as if any of this is our fault. Who cares if a product is good or not when you never get it? Just to reiterate, the proposed resolution to this problem is, giving the birthday gift 6 weeks late, or two full months after the initial purchase.

refunded my streamdeck as soon as i purchased it. wanted to setup stuff before it arrives in the mobile app and realized they have free version for ios and not for android. what a joke.

Shocking customer service, 2-3 days for a reply is ridiculous. Do not buy anything from them outside of amazon or paypal.

Wirklich unverantwortlich wie ihre PARTNER freiraumreh etc. bei solchen leuten will ich nicht mehr einkaufen!

There is no customer service. The product is outdated, issues have been identified for years and nothing has been done to resolve them. The Camlink 4K is an overpriced piece of obsolete rubbish. Buy a $10 HDMI capture card from amazon and it will be a much nicer experience.

Awful Customer Service. Ordered something weeks ago. It has not shipped, they do not respond to emails, and when you call them, you get placed on hold for 30 minutes, before it tells you nobody is available and drops the call.