e.l.f. CosmeticsReviews of elfcosmetics.com

After buying this make up for my neice I thought I would try some, more for my entertainment as it's so cheap. I'm used to wearing Dior, Estee Lauder etc but Elf is just as lovely if not lovlier and a fraction of the price but with the same result.

USPS messed up once again and scanned the order as delivered, just not to my address. Notified USPS and E.L.F. customer service who immediately took care of it and was going to send me the product again at no cost or issue a refund. Days later USPS recovered my order and had it delivered to me. Contacted E.L.F. again to cancel the second order which was already on the way. Was told to donate it to a good cause. The fact that you can actually talk to a real person in this day and age deserves 10 stars.

Bought a lip balm 3weeks ago it cost me £10.50 that's with delivery and at first it went on lovely I don't use it every day but 2weeks later it is dry and no good . I wouldn't use these again . What a waste of money

Honestly I came here to sing their praises and I’m shocked at the other reviews I’ve seen! I am currently in the process of swapping out my cosmetic and skin care products for those from clean beauty brands. I always assumed e.l.f wasn’t “clean” due to their very reasonable prices so was delighted to find out they are! I ordered from them on the 13th and it was delivered on the 15th. As part of the order I’d tried one of their HD face powders and found it to be very glittery which I’m sure it cute for younger makeup uses but really wasn’t my thing and didn’t work well with my foundation. I got in touch with their customer service team about it to see if there was anything that could be done and they got back to me the same day to process me a refund for said item. It gives me 100% confidence to order from them again and to try more of their range because at least I know if something isn’t right I won’t lose out money wise. My favourite product at the moment is their glow reviver lip oil in Rose Envy - it’s such a moisturising product but has a really nice pigment to it so it’s prefect for a natural glossy look. I like that they have a reward point scheme though I admit I haven’t tried to actually spend the points yet. I will definitely continue to order from them.

I regret ordering from ELF. I placed an order on 20.11.2024. I checked on the site after a few days, order didn't show up. I contacted them, no reply. On 29.11.2024 I finally received an email that my order had shipped. Minus a couple of itens, so they took off the free gift as well. I'm still waiting for delivery but these items were needed for a wedding and I had to shop in Sephora the day before. Terrible site, no customer support , unbelievably late shipping.... And I'm still waiting for goods and will return everything as I have no use for any of it when/if it finally arrives.. but already dreading returns process. Shockingly bad!

Although I gave them my shipping address, via Apple pay, their delivery service (Whistl Parcels) did not get it and my parcel was automatically sent back (order Number: MEU00374850). Now my daughter will be without birthday present in a few days. I have sent them an email but no reaction yet... In the end the parcel came through. So now 3 instead of 1 stars.

My some of the items didn’t arrive , tried contacting customer services but they completely ignore you and will never purchase anything from them . Package was never sealed properly also . Bad service

Wish I'd read reviews before ordering. I've had the same issue as others about items not being delivered, am waiting for a response from customer service. what I did get was one out of six items in an open package that clearly was never even attempted to seal properly. it seems people sorting orders out need firing and from other reviews the customer service team too. I have tried the item I did get and it's really good so in future I shall be going into a store like superdrug to buy elf products and will never use the site again.